Assistant Shift Manager Security

Cherokee Nation Entertainment; Mississippi; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Security Assistant Shift Manager to oversee and manage security operations at a premier casino. In this full-time role, you will ensure the safety of guests and staff while promoting a secure environment. Your leadership skills will be essential as you manage a team, handle investigations, and ensure compliance with state and local regulations. This position offers the opportunity to work in a dynamic environment where your contributions will directly impact the safety and experience of all visitors. If you're ready to take on this challenging role, we want to hear from you!

Qualifications

• 2 years direct security experience in a high-end resort/casino or law enforcement.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Manage security officers, operations, and support staff effectively.
• Ensure a safe environment for guests and employees by enforcing policies.

Skills

Leadership abilities

Customer service skills

Verbal and written communication

Investigative reporting

Education

High school diploma or equivalent

Tools

Outlook

MS Word

Excel

PowerPoint

Job description

PRIMARY PURPOSE:

The primary duty of the Security Assistant Shift Manager is to oversee and manage employees assigned to his/her shift. This position ensures that operations are staffed efficiently, ensures that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within the company’s policies and procedures, and applicable gaming and state laws.

Position: Full-Time/Salaried
Location: Gold Strike Casino - Tunica, MS

Qualifications MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) years of direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity.
• Work varied shifts, including weekends and holidays.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Gaming Permit, as applicable to jurisdiction.
• Valid state issued driver's license.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to maintain professionalism and master leadership abilities.
• Knowledge and understanding of resort, casino, and/or hospitality investigation.
• Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Able to effectively communicate in English, in both verbal and written forms.
• Extensive experience in verbal and written investigative reporting.

WORKING CONDITIONS:

• Regularly scheduled hours.
• Must be flexible if needed for occasional work outside of normal business hours.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manage security officers, department operations, and support staff, including interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy, and administering discipline and coaching as needed. Develop direct staff, plan work assignments and provide station coverage.
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, and local jurisdiction, regulatory, and company policies and procedures.
• Act as a liaison with the appropriate outside agencies during security incidents.
• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary.
• Monitor and support security-related processing.
• Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern.
• Respond to guest and employee emergencies and reported threats, document incidents, and ensure proper escalation for reporting and resolution purposes.
• Perform other job-related duties as requested.