Overnight Security Assistant Shift Manager

Rivercity; Missouri; On-site; USD 47,000 - 55,000; Full time

Job summary

River City Casino & Hotel is seeking an Overnight Security Assistant Shift Manager to supervise staff and ensure a safe environment for guests and team members. This full-time position offers a starting salary of $47,500, depending on experience. The ideal candidate will have a strong background in security management within a fast-paced environment, as well as excellent customer service and communication skills.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• 3 years of Casino Security, Military, or Law Enforcement experience required.
• Must be proficient in Microsoft Office applications.
• Excellent written and verbal communication skills required.

Responsibilities

• Supervise staff and manage daily operations in the Security department.
• Ensure compliance with internal control policies and procedures.
• Address guest and team member concerns professionally.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overnight Security Assistant Shift Manager

Join to apply for the Overnight Security Assistant Shift Manager role at River City Casino & Hotel

Overnight Security Assistant Shift Manager

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Join to apply for the Overnight Security Assistant Shift Manager role at River City Casino & Hotel

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Serves as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws.
• Maintains safety and inspection reports for the property.
• Conducts regular Security post inspections.
• Prepares Security incident reports and maintains Security logs.
• Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.
• Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.
• Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
  
  

BRING US YOUR BEST.

• High School Diploma or GED and three (3) years of Casino Security, Military, or Law Enforcement experience required; or equivalent combination of education and experience.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports and business correspondence.
• Must have strong interpersonal, customer service, and organizational skills.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $47,500, based on experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Gambling Facilities and Casinos

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