Assistant Shift Manager Security

Cherokee Nation Businesses; Mississippi; On-site; USD 40,000 - 55,000; Full time

Job summary

Cherokee Nation Businesses is seeking an Assistant Shift Manager Security to oversee operations at Gold Strike Casino. This full-time position involves managing security personnel, ensuring a safe environment for guests and employees, and responding effectively to incidents. Ideal candidates will have prior security experience, be able to work flexible hours, and possess strong leadership and communication skills.

Qualifications

• Experience in security within a resort or casino environment.
• Ability to work varied shifts, including weekends and holidays.
• Knowledge of hospitality investigation procedures.

Responsibilities

• Oversee security staff and manage operations on shift.
• Respond to guest and employee emergencies and ensure safety.
• Coordinate onsite investigations as necessary.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

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Job Description

PRIMARY PURPOSE:

The primary duty of the Security Assistant Shift Manager is to oversee and manage employees assigned to his/her shift. This position ensures that operations are staffed efficiently, ensures that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within the company’s policies and procedures, and applicable gaming and state laws.

Position: Full-Time/Salaried

Location: Gold Strike Casino - Tunica, MS

Responsibilities

PRINCIPAL DUTIESAND RESPONSIBILITIES:

• Manage security officers, department operations, and support staff, including interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy, and administering discipline and coaching as needed. Develop direct staff, plan work assignments and provide station coverage.
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, and local jurisdiction, regulatory, and company policies and procedures.
• Act as a liaison with the appropriate outside agencies during security incidents.
• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary.
• Monitor and support security-related processing.
• Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern.
• Respond to guest and employee emergencies and reported threats, document incidents, and ensure proper escalation for reporting and resolution purposes.
• Perform other job-related duties as requested.
  
  

Qualifications

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) years of direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity.
• Work varied shifts, including weekends and holidays.
  
  

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

• Gaming Permit, as applicable to jurisdiction.
• Valid state issued driver's license.
  
  

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to maintain professionalism and master leadership abilities
• Knowledge and understanding of resort, casino, and/or hospitality investigation
• Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Able to effectively communicate in English, in both verbal and written forms
• Extensive experience in verbal and written investigative reporting
  
  

WORKING CONDITIONS:

• Regularly scheduled hours.
• Other – Must be flexible if needed for occasional work outside of normal business hours.
  
  

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Information Services

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