Slot Assistant Shift Manager

IP Casino Resort Spa - Biloxi; Biloxi (MS); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading casino resort is seeking a Slot Supervisor to oversee the Slot department personnel and ensure proper operations during shifts. The role entails managing slot service staff, resolving customer concerns, and maintaining the security of slot funds. Candidates must possess significant gaming experience and strong managerial skills.

Qualifications

• Minimum of three (3) years of experience in gaming, preferably in slots.
• Minimum of two (2) years of related management experience preferred.
• Must have excellent communication and customer service skills.

Responsibilities

• Supervise Slot department personnel during assigned shift.
• Respond to and resolve customer disputes / complaints.
• Perform minor repairs to gaming devices.

Skills

Communication

Customer Service

Job description

Job Description

Supervise Slot department personnel during assigned shift. Ensure the security and accountability of slot funds. Review and evaluate personnel and ensure all policies and procedures are followed in accordance with Company policies and procedures and applicable gaming regulations.

• Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
• Respond to and resolve customer disputes / complaints.
• Perform minor repairs to gaming devices, including but not limited to clearing jams, resetting machines, and verifying jackpots.
• Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
• Investigate and resolve discrepancies.
• Prepare and implement work schedule in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
• Effectively communicate by two-way radio.
• Other duties as assigned

Qualifications:
Qualifications

• Must be at least 21 years of age.
• Minimum of three (3) years of experience in gaming, with a concentration in slots, preferred.
• Minimum of two (2) years of related management experience preferred.
• Must have excellent communication and customer service skills. Performance of this job will take place in both an office setting as well as the casino floor. Job holder will be exposed to certain casino-related environmental factors including but not limited to noise, second-hand smoke, and varied degrees of lighting.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.