Assistant Shift Manager - Cage

Bally's Corporation; Biloxi (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

Bally's Biloxi is seeking a shift professional in Player Services to oversee cash handling, credit transactions, and guest interactions on the floor. You will supervise Player Services staff, ensure regulatory and company policy compliance, and promote an environment that delivers high-quality guest experiences.

Strong math, communication, and organizational skills are essential. Experience with casino systems and a knowledge of Bank Secrecy Act requirements will support accurate reporting and

Qualifications

• Compatibility with the Title 31 Bank Secrecy Act requirements for Credit/Player Services.
• Basic computer proficiency and familiarity with casino systems and MS Office.
• Accurate data entry and routine paperwork for shifts.
• Ability to balance cash, credits and related transactions.
• Strong mathematical skills including basic arithmetic operations.
• Excellent communication, organizational and analytical abilities.
• Detail orientation and professional appearance at all times.
• High energy with a positive, professional image.
• Strong interpersonal skills for guest and team interactions.
• Clear communication with staff and guests; knowledge of memos and regulations.
• Good telephone communication; ability to work with minimal supervision.

Responsibilities

• Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
• Ensures proper and effective accountability of funds during the shift.
• Completes required accountability and compliance paperwork for the shift.
• Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Promotes outstanding guest service and provides employees with environment for success.
• Ensures that department is in strict compliance with company, state and federal requirements and regulations.
• Performs credit/check-cashing duties within the scope of his/her authorized levels.
• Maintains knowledge of property information, including memorabilia.
• Supervises all Player Services and credit Hard Rockers.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!

Skills

Bank Secrecy Act

Computer skills

Data entry

Cash handling

Mathematics

Communication

Detail oriented

Professionalism

Energy

Interpersonal skills

Staff & guest communication

Reading memos/instructions

Telephone skills

Decision making

Education

High School diploma

Job description

Responsibilities

• Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
• Ensures proper and effective accountability of funds during the shift.
• Completes required accountability and compliance paperwork for the shift.
• Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Promotes outstanding guest service and provides employees with environment for success.
• Ensures that department is in strict compliance with company, state and federal requirements and regulations.
• Performs credit/check-cashing duties within the scope of his/her authorized levels.
• Maintains knowledge of property information, including memorabilia.
• Supervises all Player Services and credit Hard Rockers.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!

Competencies

• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions.
• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
• Data entry skills preferred.
• Ability to balance shift and Player Services.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Excellent telephone skills required.
• Ability to function with minimum supervision and make effective decisions during the shift.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Qualifications

Education

High School (preferred)

Experience

Previous cash handling experience required. (preferred)

Previous casino Player Services or credit experience required. (required)

Licenses & Certifications

MS Gaming License (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.