Shift Manager - Player Services & Credit Operations

Bally's Corporation; Biloxi (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

Bally's Biloxi is seeking a shift professional in Player Services to oversee cash handling, credit transactions, and guest interactions on the floor. You will supervise Player Services staff, ensure regulatory and company policy compliance, and promote an environment that delivers high-quality guest experiences.

Strong math, communication, and organizational skills are essential. Experience with casino systems and a knowledge of Bank Secrecy Act requirements will support accurate reporting and

Qualifications

• Compatibility with the Title 31 Bank Secrecy Act requirements for Credit/Player Services.
• Basic computer proficiency and familiarity with casino systems and MS Office.
• Accurate data entry and routine paperwork for shifts.
• Ability to balance cash, credits and related transactions.
• Strong mathematical skills including basic arithmetic operations.
• Excellent communication, organizational and analytical abilities.
• Detail orientation and professional appearance at all times.
• High energy with a positive, professional image.
• Strong interpersonal skills for guest and team interactions.
• Clear communication with staff and guests; knowledge of memos and regulations.
• Good telephone communication; ability to work with minimal supervision.

Responsibilities

• Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
• Ensures proper and effective accountability of funds during the shift.
• Completes required accountability and compliance paperwork for the shift.
• Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Promotes outstanding guest service and provides employees with environment for success.
• Ensures that department is in strict compliance with company, state and federal requirements and regulations.
• Performs credit/check-cashing duties within the scope of his/her authorized levels.
• Maintains knowledge of property information, including memorabilia.
• Supervises all Player Services and credit Hard Rockers.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!

Skills

Bank Secrecy Act

Computer skills

Data entry

Cash handling

Mathematics

Communication

Detail oriented

Professionalism

Energy

Interpersonal skills

Staff & guest communication

Reading memos/instructions

Telephone skills

Decision making

Education

High School diploma

Job description

Bally's Biloxi is seeking a shift professional in Player Services to oversee cash handling, credit transactions, and guest interactions on the floor. You will supervise Player Services staff, ensure regulatory and company policy compliance, and promote an environment that delivers high-quality guest experiences.

Strong math, communication, and organizational skills are essential. Experience with casino systems and a knowledge of Bank Secrecy Act requirements will support accurate reporting and