Shift Services Lead - Player Experience

Hard Rock Hotel & Casino Biloxi; Biloxi (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

Hard Rock Hotel & Casino Biloxi is seeking a shift supervisor for Player Services and Credit. You will oversee operations, coach staff, ensure cash handling compliance, and maintain knowledge of property information. Position requires strong communication, detail-orientation, and a high-energy approach.

The role emphasizes adherence to Title 31/Bank Secrecy Act requirements, efficient service, and professional conduct while coordinating with other departments and managing guest experiences.

Qualifications

• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must have a high level of energy
• Excellent interpersonal skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Responsibilities

• Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.
• Ensures proper and effective accountability of funds during the shift.
• Completes required accountability and compliance paperwork for the shift.
• Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.
• Promotes outstanding guest service and provides employees with environment for success.
• Ensures that department is in strict compliance with company, state and federal requirements and regulations.
• Performs credit/check-cashing duties within the scope of his/her authorized levels.
• Maintains knowledge of property information, including memorabilia.
• Supervises all Player Services and credit Hard Rockers.

Skills

Customer service

Cash handling

Mathematical skills

Communication

Timekeeping

Attention to detail

Professional image

Problem solving

Education

High School or better

Job description

Hard Rock Hotel & Casino Biloxi is seeking a shift supervisor for Player Services and Credit. You will oversee operations, coach staff, ensure cash handling compliance, and maintain knowledge of property information. Position requires strong communication, detail-orientation, and a high-energy approach.

The role emphasizes adherence to Title 31/Bank Secrecy Act requirements, efficient service, and professional conduct while coordinating with other departments and managing guest experiences.