Assistant Service Manager: Service Operations Leader

Bertera Subaru of Hartford; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Bertera Subaru of Hartford is seeking an Assistant Service Manager to support the Service Manager in daily operations, ensure efficient scheduling, and drive profitability. The role requires strong leadership, effective communication, and the ability to motivate a diverse service team in a bustling dealership environment.

You will focus on delivering outstanding customer service, monitoring KPIs, training staff, coordinating parts and technicians, and implementing policies to meet industry

Qualifications

• Minimum of [X] years' experience in service management or a related field.
• Strong leadership and interpersonal skills, with the ability to effectively communicate and motivate a diverse team.
• Excellent problem-solving and decision-making abilities, with a focus on finding innovative solutions to customer challenges.
• Exceptional customer service skills and a commitment to ensuring customer satisfaction.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficient in industry-specific software and tools, including [insert relevant software or tools].
• Sound knowledge of industry regulations, safety standards, and best practices.
• Ability to analyze and interpret data to assess service department performance and make data-driven decisions.
• A proven track record of consistently meeting or exceeding targets and goals.
• A degree in [insert relevant field] or equivalent work experience is preferred.

Responsibilities

• Assist the Service Manager in planning and organizing daily operations to meet customer demands and achieve department goals and objectives.
• Foster a positive and productive work environment by leading and motivating the service team, fostering teamwork, and resolving conflicts when necessary.
• Provide excellent customer service by resolving complex issues, handling customer complaints, and ensuring timely and accurate communication.
• Collaborate with the Service Manager to develop and implement strategies to improve service department performance, efficiency, and profitability.
• Monitor service department metrics and KPIs to assess team performance, identify trends, and implement necessary improvements.
• Train, mentor, and develop service department personnel to enhance their skills, promote career growth, and ensure a high level of expertise within the team.
• Oversee the scheduling and dispatching of service technicians, ensuring efficient allocation of resources to achieve timely completion of jobs.
• Monitor inventory levels, ensure the availability of necessary parts and materials, and process requisitions to minimize downtime and maximize productivity.
• Assist in the development and implementation of service policies, procedures, and standards to ensure compliance with company guidelines and industry regulations.
• Stay up-to-date with industry trends and advancements in technology, recommending strategies or investments to improve service department operations.

Job description

Bertera Subaru of Hartford is seeking an Assistant Service Manager to support the Service Manager in daily operations, ensure efficient scheduling, and drive profitability. The role requires strong leadership, effective communication, and the ability to motivate a diverse service team in a bustling dealership environment.

You will focus on delivering outstanding customer service, monitoring KPIs, training staff, coordinating parts and technicians, and implementing policies to meet industry