Assistant Service Manager - Multi-Family Maintenance

Knightvest Residential; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Paid vacation

Education reimbursement

Wellness resources

Rental discounts

Referral bonuses

Career growth opportunities

Job summary

Knightvest Residential is seeking an Assistant Service Manager to support daily maintenance operations at our Austin community. You will help keep apartments move-in ready, assist the maintenance team, and help the Service Manager with workflow and vendor coordination.

The role emphasizes resident-facing service, safety compliance, and timely completion of work orders, with opportunities to grow within a supportive team and portfolio.

Qualifications

• 1+ year experience in multi-family property maintenance.
• Hands-on plumbing, electrical, carpentry, painting and appliance repairs.
• Ability to communicate within the team and with residents for customer service.
• EPA Section 608 Type II or Universal Certification required.
• Certified Pool Operator (CPO) preferred or able to certify within 90 days.
• HVAC experience preferred; CAMT preferred.
• Must own personal tools.
• Able to work on-call after hours for emergencies.
• Experience with OneSite, RealPage, or ALN preferred.
• Knowledge of state, local, and federal Fair Housing laws.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel, Internet Explorer) preferred.

Responsibilities

• Assist the Service Manager with scheduling and managing service requests, make-ready apartments, and special projects.
• Complete service requests and make-ready checklists for every unit turned and ensure apartments are prepared to meet KV standards.
• Perform painting, carpet repairs, cleaning, general repairs, and housekeeping duties to deliver a quality move-in experience.
• Address any maintenance concerns in vacant units, models, and common areas, reporting issues to the Service Manager.
• Assist in upkeep of grounds, common areas, and amenities, including trash removal, pressure washing, painting, and general cleaning as needed.
• Organize and maintain maintenance shop equipment and supplies; report needs to the Community Manager.
• Maintain the work-order log book and keep MSDS manuals up-to-date.
• Inspect the property daily to maintain appearance and functionality, report repairs, and enforce safety regulations.
• Refer outside vendors to the Service Manager for authorization; execute work orders promptly and maintain high quality standards.
• Maintain a positive, professional service attitude and support sister properties to ensure consistency across the portfolio.

Skills

Maintenance experience

Plumbing/electrical/carpentry

Customer service

EPA 608 Type II

CPO preferred

HVAC experience

CAMT preferred

Own tools

After-hours on-call

OneSite / RealPage familiarity

Tools

OneSite

RealPage

ALN

Job description

Knightvest Residential is seeking an Assistant Service Manager to support daily maintenance operations at our Austin community. You will help keep apartments move-in ready, assist the maintenance team, and help the Service Manager with workflow and vendor coordination.

The role emphasizes resident-facing service, safety compliance, and timely completion of work orders, with opportunities to grow within a supportive team and portfolio.