Assistant Service Manager: Lead Warranty & Service Ops

JX Truck Center; De Pere (WI); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Competitive compensation package

Equal opportunity employer

Job summary

JX Enterprises, Inc. is seeking an Assistant Service Manager in Green Bay, WI. Lead our local service team, ensure quality repairs, warranty processing, and customer satisfaction in a fast-paced shop environment.

If you bring hands-on truck service experience, leadership capabilities, and a desire to improve processes, this growing, family-owned company offers growth opportunities and a collaborative workplace.

Qualifications

• High school diploma or GED.
• Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year in lead/supervisor roles.
• Strong technical knowledge and intermediate computer skills.
• Excellent listening and communication skills.
• Leadership ability, self-starter, takes charge and follows through.
• Entrepreneurial mindset with a pioneering spirit and commitment to lifelong learning.

Responsibilities

• Supervise warranty operation and ensure complete documentation for claims.
• Ensure work orders are signed, reviewed with customers, and billed properly.
• Meet or exceed service level agreements and deadlines.
• Deliver customer satisfaction and resolve issues.
• Collaborate with Service Manager and HR to hire, train, and develop staff.
• Identify opportunities to improve service processes and efficiency.
• Coordinate day-to-day paperwork flow and reporting to Service Manager.
• Supervise and mentor staff to ensure duties are completed.
• Work with team to cultivate positive customer experiences.
• Perform other duties as assigned.

Skills

Strong communication skills

Leadership ability

Entrepreneurial spirit

Excellent listening skills

Technical knowledge

Intermediate computer skills

Education

High school diploma or GED

Tools

None

Job description

JX Enterprises, Inc. is seeking an Assistant Service Manager in Green Bay, WI. Lead our local service team, ensure quality repairs, warranty processing, and customer satisfaction in a fast-paced shop environment.

If you bring hands-on truck service experience, leadership capabilities, and a desire to improve processes, this growing, family-owned company offers growth opportunities and a collaborative workplace.