Assistant Service Manager - Heavy-Duty Truck Leadership

Jx-Enterprise; De Pere (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

JX Enterprises, Inc. in Green Bay, WI seeks an Assistant Service Manager to lead the local service team and ensure top-tier warranty support in a fast-paced environment.

You will supervise warranty processing, review work orders with customers, and mentor staff while partnering with the Service Manager and HR to hire, train, and develop the team and drive process improvements that boost customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Excellent listening and communication skills are essential.
• Leadership ability, self-starter attitude, and initiative are needed.

Responsibilities

• Supervise Warranty operations and ensure warranty documentation is complete for claims.
• Review and sign work orders with customers; ensure proper billing and transparency.
• Meet or exceed service level agreements and deadlines; deliver timely service.

Skills

Strong communication

Leadership

Problem solving

Proactive mindset

Education

High school diploma or GED

Job description

JX Enterprises, Inc. in Green Bay, WI seeks an Assistant Service Manager to lead the local service team and ensure top-tier warranty support in a fast-paced environment.

You will supervise warranty processing, review work orders with customers, and mentor staff while partnering with the Service Manager and HR to hire, train, and develop the team and drive process improvements that boost customer satisfaction.