Assistant Service Manager

JX Enterprises, Inc.; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

JX Enterprises, Inc. in Green Bay, WI is seeking an Assistant Service Manager to lead our local service team and drive warranty and service excellence. This role advances both operational efficiency and customer satisfaction within a collaborative work environment.

The position requires a hands-on, results-driven leader who can manage daily workflows, mentor staff, and partner with management to deliver top-quality service.

Qualifications

• A high school diploma or GED is required.
• Minimum of 1 year as a Service Advisor, plus 1 year of lead/supervisor or management experience.
• Strong technical knowledge and intermediate computer skills required.
• Excellent listening and communication skills.
• Leadership ability, self-starter, takes charge and follows through.
• Mindset: entrepreneurial 'pioneering spirit', integrity, and commitment to professional development.

Responsibilities

• Supervise Warranty operation and ensure complete warranty documentation.
• Ensure work orders are signed and reviewed with customers and jobs billed properly.
• Meet or exceed service level agreements and deadlines.
• Deliver customer satisfaction and resolve issues.
• Collaborate with Service Manager and HR to hire, train and develop employees.
• Identify opportunities to improve service processes and efficiency.
• Coordinate day-to-day paperwork flow and reporting to the Service Manager.
• Supervise and mentor all employees, ensuring duties are completed.
• Collaborate with team to cultivate positive customer experiences.
• Perform other duties as assigned.

Skills

Excellent listening and communication

Leadership ability

Strong technical knowledge

Education

High school diploma or GED

Job description

Description

Your Next Big Career Move: Assistant Service Manager

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment.

When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

Your Next Big Career Move: Assistant Service Manager located in Green Bay, WI.

Shift: Monday - Friday 8:00am - 5:00pm

The Opportunity (Job Purpose):

Are you ready to make a visible impact? As our next Assistant Service Manager, you will play a crucial role in leading our local team. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

What You’ll Do Day-to-Day (Essential Duties & Responsibilities):

• Supervise Warranty operation. Accountable for seeing that service warranty documentation is complete for claim processing, demonstrating a commitment to accurate and timely warranty submissions.
• Make sure work orders are signed and reviewed with customers and jobs are billed properly, ensuring transparency and adherence to procedures.
• Meet or exceed service level agreements and deadlines, demonstrating a commitment to timely and efficient service delivery.
• Devote to delivering customer satisfaction to customers, prioritizing customer needs and resolving issues effectively.
• Work with Service Manager and Human Resources to select, hire, train and develop employees, contributing to the growth and development of the service team.
• Identify opportunities to improve service processes, enhance efficiency, and increase customer satisfaction.
• Coordinator of day-to-day paperwork flow, ensuring efficient organization and management of information.
• Coordinating reports to the Service Manager, providing accurate and timely information to support decision-making.
• Supervise and mentor all employees and ensure all duties are completed, promoting accountability and responsible task management.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills):

• High school diploma or GED
• Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year of lead, supervisor or management experience or responsibilities.
• Strong technical knowledge and intermediate computer skills required.
• Excellent listening and communication skills
• Leadership ability, self-starter, takes charge and follows through
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Physical and Mental Demands:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• The employee is frequently required to bend, squat, kneel, and crawl/lay on back; reach away from body or shoulder height; climb or balance; lift up to 75 pounds; push or pull; working in areas with fumes or airborne particles; vibration.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.