Assistant Service Manager: Lead, Learn, and Grow

ACTS Fleet Maintenance Service Inc; Nashville (TN); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental, Vision Insurance

Life Insurance

Paid Time Off

Ongoing Training and Development

Job summary

ACTS Fleet Maintenance is seeking an Assistant Service Manager in Nashville to lead branch operations and serve as the primary liaison between customers and technicians. You will coordinate daily workflows, monitor progress, and uphold high service standards.

The role emphasizes leadership development, proactive communication, and building long-term client relationships within a fast-growing fleet maintenance company.

Qualifications

• College experience or a bachelor's degree highly preferred.
• Previous leadership, customer service, operations, or management experience is a plus.
• Experience coordinating projects, schedules, teams, or customer relationships is beneficial.
• Automotive or transportation experience is helpful but not required.

Responsibilities

• Coordinate daily workflow and service schedules.
• Serve as the primary communication link between customers, technicians, and internal teams.
• Monitor service progress and ensure customers stay informed.
• Help maintain operational efficiency and high-quality service standards.
• Support branch leadership with planning, organization, and problem-solving.
• Build strong relationships with customers through proactive communication and exceptional service.
• Learn and develop leadership skills that prepare you for future growth opportunities within the company.

Skills

Leadership

Communication

Organizational skills

Customer service

Problem-solving

Education

Bachelor's degree preferred

Job description

ACTS Fleet Maintenance is seeking an Assistant Service Manager in Nashville to lead branch operations and serve as the primary liaison between customers and technicians. You will coordinate daily workflows, monitor progress, and uphold high service standards.

The role emphasizes leadership development, proactive communication, and building long-term client relationships within a fast-growing fleet maintenance company.