Assistant Service Manager: Lead, Learn, Grow

Acts Fleet Inc.; Knoxville (TN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Ongoing Training and Development

Clear Paths for Career Advancement

Other compensation and benefits

Job summary

ACTS Fleet Maintenance in Knoxville, TN is seeking an Assistant Service Manager to lead branch operations, coordinate daily workflows, and serve as a bridge between customers and technicians. You’ll help keep the team organized, schedule services, and uphold high service standards.

No prior fleet or automotive experience is required, but you should be driven, organized, and eager to develop leadership skills in a fast-paced environment with growth opportunities.

Qualifications

• Leadership experience or potential for growth in a supervisory role.
• Strong communication and interpersonal skills.
• Ability to organize, prioritize, and manage multiple tasks.

Responsibilities

• Coordinate daily workflow and service schedules.
• Serve as the primary communication link between customers, technicians, and internal teams.
• Monitor service progress and ensure customers stay informed.
• Support branch leadership with planning, organization, and problem-solving.
• Build strong relationships with customers through proactive communication and service quality.

Skills

Leadership

Communication

Organizational skills

Customer service

Problem solving

Team collaboration

Education

Bachelor's degree preferred

Job description

ACTS Fleet Maintenance in Knoxville, TN is seeking an Assistant Service Manager to lead branch operations, coordinate daily workflows, and serve as a bridge between customers and technicians. You’ll help keep the team organized, schedule services, and uphold high service standards.

No prior fleet or automotive experience is required, but you should be driven, organized, and eager to develop leadership skills in a fast-paced environment with growth opportunities.