Assistant Service Manager: Lead, Learn & Grow

Acts Fleet Maintenance; Knoxville (TN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Ongoing Training and Development

Clear Paths for Career Advancement

Discretionary compensation based on绩效

Job summary

ACTS Fleet Maintenance in Knoxville, TN is seeking an Assistant Service Manager to lead branch service operations. This full-time role focuses on coordinating workflow, communicating with customers and technicians, and ensuring high-quality service.

The position emphasizes leadership development and customer satisfaction as the company grows. You don’t need prior fleet experience; we value drive, organization, and a willingness to learn.

Qualifications

• Leadership, strong communication, and organizational skills are essential.
• Attention to detail and reliable multitasking across competing priorities are required.
• Bachelor's degree preferred, leadership or operations experience a plus.

Responsibilities

• Coordinate daily workflow and service schedules across technicians and customers.
• Serve as the primary communication link between customers, technicians, and internal teams.
• Monitor service progress and proactively inform customers of status updates.
• Support branch leadership with planning, organization, and problem-solving.
• Build strong relationships with customers through proactive communication and service excellence.
• Develop leadership skills for future growth opportunities within the company.

Skills

Leadership

Communication

Organized

Detail-oriented

Multi-tasking

Reliability

Customer service

Professionalism

Adaptable

Growth mindset

Education

Bachelor's degree preferred

Job description

ACTS Fleet Maintenance in Knoxville, TN is seeking an Assistant Service Manager to lead branch service operations. This full-time role focuses on coordinating workflow, communicating with customers and technicians, and ensuring high-quality service.

The position emphasizes leadership development and customer satisfaction as the company grows. You don’t need prior fleet experience; we value drive, organization, and a willingness to learn.