Assistant Manager ($29.52 - $35.19)

Irvine Company; Tustin (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities seeks an Assistant Manager to oversee day-to-day operations for our Amalfi community. You will promptly resolve resident questions, maintain common areas, and support the Resident Services team.

You will train staff, ensure SOP compliance, and drive efficiency with new technologies while traveling between communities as needed and maintaining a California driver’s license. Diversity and equal opportunity are emphasized.

Qualifications

• Proficiency with Google Suite and common productivity tools.
• Experience with CRM/ERP systems (Salesforce, RealPage or Coupa) preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee day-to-day operations of the operating unit.
• Handle resident escalations and resolve questions promptly.
• Maintain community areas and identify hazards to company standards.
• Manage administrative resident services tasks and retention activities.
• Provide hands-on training to resident services associates.
• Ensure SOP compliance and execute administrative accounting processes.
• Drive efficiency by leveraging existing and new technologies.

Skills

Google Suite

Salesforce

RealPage

Coupa

Communication

Education

High School Diploma / GED

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The Assistant Manager oversees the day to day operations of the operating unit. This role promptly handles resident escalations, resolving customer questions and concerns, upholds customer service standards and provides guidance and support to the Resident Services team.

• Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards
• Oversees completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Provides hands‑on training and mentorship to resident services associates to drive team engagement and performance.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills:

• Proficiency in Google suite
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills

Preferred Education:

• High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience:

• 2 - 5 years

Additional Requirements:

• Travel between communities may be required daily.
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details:

Communities of Responsibility: Amalfi
Unit Count: 533

Compensation:

Base Pay Range:$29.52 -$35.19

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

• paid time off
• matching 401(k)
• health benefits

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.