Assistant Service Manager

Truck Country; Madison (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

Truck Country is seeking an Assistant Service Manager to help lead our service department operations in DeForest, WI. The role supports the Service Manager, drives performance, and ensures high-quality repairs and customer service while maintaining a safe, efficient work environment.

You will mentor technicians, oversee workflow, assist with hiring, monitor expenses, and handle scheduling and administrative duties to keep the service unit running smoothly.

Qualifications

• High school diploma or equivalent.
• Proven leadership experience in a service or shop environment.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Detail-oriented with a focus on accountability and follow-through.
• Proficiency in Microsoft Office (Word, Excel).
• Comfortable working with technicians and customers in challenging situations.

Responsibilities

• Support day-to-day service operations and step in as a leader when needed (including after-hours/on-call support).
• Coach, mentor, and hold technicians and service staff accountable for performance and procedures.
• Resolve customer concerns and manage high-priority repair follow-ups.
• Oversee technician efficiency, training, and development.
• Assist with hiring and performance management of service team members.
• Manage repair authorizations and monitor workflow.
• Track and address comebacks, ensuring quality control.
• Maintain shop safety, cleanliness, and compliance standards.
• Oversee shop equipment, tooling, and facility-related needs.
• Support budgeting efforts and monitor department expenses.
• Handle administrative duties including scheduling, time-off approvals, and service-related A/R follow-up.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

5000 Cake Parkway DeForest, WI 53532

Truck Country is seeking a driven and experienced Assistant Service Manager to help lead our service department operations. This role is critical in ensuring high-quality repairs, exceptional customer service, and a safe, efficient work environment. You’ll partner closely with the Service Manager to support technicians, drive performance, and keep operations running smoothly.

What You’ll Do

• Support day-to-day service operations and step in as a leader when needed (including after-hours/on-call support)
• Coach, mentor, and hold technicians and service staff accountable for performance and procedures
• Resolve customer concerns and manage high-priority repair follow-ups
• Oversee technician efficiency, training, and development
• Assist with hiring and performance management of service team members
• Manage repair authorizations and monitor workflow
• Track and address comebacks, ensuring quality control
• Maintain shop safety, cleanliness, and compliance standards
• Oversee shop equipment, tooling, and facility-related needs
• Support budgeting efforts and monitor department expenses
• Handle administrative duties including scheduling, time-off approvals, and service-related A/R follow-up

What You Bring

• High school diploma or equivalent
• Proven leadership experience in a service or shop environment
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced setting
• Detail-oriented with a focus on accountability and follow-through
• Proficiency in Microsoft Office (Word, Excel)
• Comfortable working with technicians and customers in challenging situations

Work Environment

• Combination of indoor shop and outdoor conditions
• Exposure to noise, dust, and shop-related materials
• Physically active role with occasional lifting (up to 50 lbs)

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.