Assistant Parts Manager

Truck Country; North Chicago (IL); On-site; USD 42,000 - 63,000; Full time

Job summary

Truck Country is seeking an Assistant Parts Manager in Hampshire, IL to support the daily operations of the Parts Department and deliver excellent customer service. The role involves selling and delivering truck parts, answering calls, and ensuring accurate inventory and order processing.

Ideal candidates have parts or service experience, strong knowledge of trucks and related systems, and solid customer-service skills.

Qualifications

• Requires high school diploma or equivalent.
• Experience in medium- or heavy-duty truck parts or service is preferred.
• Strong knowledge of trucks, diesel engines, air brakes, driveline, axles and transmissions is preferred.
• Good customer service, communication, telephone and organizational skills are required.

Responsibilities

• Facilitate the sale and delivery of truck parts to customers.
• Answer incoming parts calls and assist walk-in customers.
• Identify and troubleshoot the correct parts for customers.
• Process parts orders from beginning to end.
• Manage and track special-order parts.
• Review and submit daily stock orders to maintain inventory levels.
• Help maintain the parts department, retail counter, will-call and customer display areas.
• Process warranty requests and cash transactions when needed.
• Assist with recommending new parts to stock.

Skills

Customer service

Inventory management

Communication

Organizational skills

Computer skills

Education

High school diploma

Tools

POS systems

Inventory software

Job description

205 Metrix Dr. Hampshire, IL 60140

We are looking for an Assistant Parts Manager to support the daily operations of our Parts Department and help provide exceptional service to our customers.

This is a great opportunity for someone with parts or service experience who enjoys working with customers, solving problems, managing inventory, and supporting a team.

What You’ll Do

• Facilitate the sale and delivery of truck parts to customers
• Answer incoming parts calls and assist walk-in customers
• Identify and troubleshoot the correct parts for customers
• Process parts orders from beginning to end
• Manage and track special-order parts
• Review and submit daily stock orders to maintain appropriate inventory levels
• Help maintain accurate stocking levels and coordinate maintenance
• Monitor sales and pricing to support department profitability
• Work with outside sales staff to ensure customers are contacted and parts are delivered on time
• Assist with counter staff scheduling and department coverage
• Help maintain the parts department, retail counter, will-call and customer display areas
• Process warranty requests and cash transactions when needed
• Inspect and manage exchange cores
• Support parts staff training and product knowledge
• Assist with recommending new parts to stock and identifying customer buying trends
• Perform other related duties as assigned

What We’re Looking For

• High school diploma or equivalent
• Medium- or heavy-duty truck parts or service experience preferred
• Strong knowledge of trucks, diesel engines, air brakes, driveline, axles and transmissions preferred
• Strong automotive parts experience may also be considered
• Good customer service, communication, telephone and organizational skills
• Ability to operate a computer
• Strong attention to detail
• Ability to lift up to 75 lbs.
• Regular, punctual on-site attendance

Truck Country® / Stoops Freightliner-Western Star

is one of the largest Freightliner and Western Star dealership groups in the United States, serving customers across Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 70 years, Truck Country® / Stoops has provided new and used medium- and heavy-duty trucks, expert service, a comprehensive parts inventory, and convenient financing solutions.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.