Receptionist/Assistant Service Manager

AAMCO Transmissions, Inc.; Catonsville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Monday-Friday schedule 7:30am -5:30pm

Training opportunities available

Opportunities for advancement

Job summary

AAMCO Transmissions is seeking a customer-focused associate to support shop operations in Catonsville, MD. This role involves phones, paperwork, parts coordination, and customer updates to ensure smooth repair workflows.

Ideal candidates will have 1+ years in service roles, strong communication and organizational skills, and a valid driver’s license. AAMCO offers training and clear advancement opportunities in a busy automotive environment.

Qualifications

• 1+ years experience in a front-line or service role.
• Strong organizational skills and attention to detail.
• Commitment to customer service and relationship building.
• Ability to communicate effectively and maintain professional interpersonal skills.
• Capable of multi-tasking and performing in a fast-paced environment.
• Honest, goal-oriented, energetic team player.
• Must have a valid driver's license.

Responsibilities

• Answering phones and routing calls efficiently.
• Organizing paperwork and maintaining shop documentation.
• Ordering parts and managing inventory.
• Maintaining workflow in shop operations.
• Keeping customers updated on repair status and timelines.
• Coordinating transportation services when needed.
• Delivering a high level of customer service.
• Following up with customers to gather feedback and reviews.

Job description

AAMCO Transmissions is the world’s leader in transmissions and complex automotive repairs. We are expanding at a rapid rate and looking for the best of the best in the industry. As an AAMCO Transmission employee we invest heavily in the growth of knowledge of our employees including ongoing training through AAMCO University. If you feel you’re ready for a new challenge, ready to grow your career with a nationwide industry leader

Position Responsibilities:

• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining work flow in shop
• Keeping customers updated on the status of their vehicles' repairs
• Coordinating transportation services
• Delivering a high level of customer service
• Following up with customer regarding their experience and soliciting reviews

What We Offer:

• Competitive Compensation
• Monday-Friday schedule 7:30am -5:30pm
• Training opportunities available
• Opportunities for advancement

Job Requirements:

• 1+ years experience.
• Strong organizational skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license