Assistant Service Manager

Lakeside Toyota; Metairie (LA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

Job summary

Lakeside Toyota in Metairie, LA is seeking an Assistant Service Manager – Automotive to greet guests, schedule appointments, and act as a liaison between customers and service technicians. If you can make customers feel welcome and confident that their needs are being met, this could be your next career home.

The role involves listening to customers, translating repair needs to techs, providing accurate estimates, and following up to keep customers informed about progress.

Qualifications

• Experience in auto service operations preferred.
• Excellent communication and customer-service skills.
• Ability to translate repair needs to technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services with integrity.
• Provide accurate repair/maintenance estimates.
• Follow up on each repair and keep customers informed.
• Review and explain repairs and associated costs with customers.
• Maintain Customer Satisfaction Index (CSI) scores.

Job description

Assistant Service Manager – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health
• Dental
• Vision
• 401K Plan
• Long Term Disability
• Short Term Disability
• Paid Vacations
• Life Insurance
• Direct Deposit

About Us

We cordially invite you to come tour our new 30,000 square foot state of the art building. Business is booming and we are adding a few extra – extraordinary individuals. Our new state of the art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.