Assistant Service Manager

Lithia & Driveway; Chesapeake (VA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

Priority Infiniti Chesapeake is seeking a driven Assistant Service Manager to support both our Service and Parts operations. This hands-on leadership role requires coordinating parts, assisting customers, and driving department performance in a fast-paced luxury-brand dealership.

You will work with service advisors, manage technician flow, and partner with Parts to ensure timely parts availability. A strong customer-service orientation and multi-tasking ability are essential in this role.

Qualifications

• Leadership experience in automotive service leadership roles such as AS Manager, Service Manager, Shop Foreman, or similar.
• Strong knowledge of Parts and Service Department operations.
• Ability to manage multiple priorities across service and parts functions.
• Proven leadership, communication, and customer service skills.

Responsibilities

• Support day-to-day operations of Service and Parts Departments.
• Act as a working AS Manager while helping oversee parts operations and inventory.
• Assist customers through the service process including write-ups and updates.
• Help manage technician workflow, scheduling, and shop productivity.
• Coordinate with Parts to ensure parts availability and efficient repair orders.
• Monitor customer satisfaction scores and service retention efforts.
• Assist with warranty administration and compliance with manufacturer requirements.
• Support coaching and training initiatives within the team.
• Collaborate with leadership to achieve department sales, service, and profitability goals.

Skills

Leadership

Communication

Customer service

Problem-solving

Conflict resolution

Organizational skills

Attention to detail

Education

High School diploma

Automotive management training

Tools

Dealership Management System (DMS)

CDK

Reynolds & Reynolds

Job description

Dealership:L0589 Priority InfinitiPriority Infiniti ChesapeakeHiring: Assistant Service ManagerPay: $80,000 - $130,000 annuallySchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Why Join Our Team?Priority Infiniti Chesapeake is looking for a driven and versatile Assistant Service Manager to support both our Service and Parts operations. This unique leadership opportunity is ideal for an experienced automotive professional who thrives in a fast-paced environment, enjoys developing customer relationships, and can effectively balance operational responsibilities across multiple departments. The ideal candidate will be a hands-on leader capable of supporting service advisors, assisting customers, coordinating parts operations, and driving overall department performance. The store is seeking an individual who can effectively manage both Parts and Service responsibilities while serving as a strong Assistant Service Manager.What You'll DoSupport the day-to-day operations of the Service and Parts Departments.Act as a working Assistant Service Manager while helping oversee parts operations and inventory needs.Assist customers throughout the service process, including vehicle write-ups, repair updates, and delivery.Help manage technician workflow, scheduling, and shop productivity.Partner with Parts personnel to ensure timely parts availability and efficient repair order processing.Monitor and improve customer satisfaction scores and service retention efforts.Assist with warranty administration, repair order accuracy, and compliance with manufacturer requirements.Support employee coaching, training, and process improvement initiatives.Resolve customer concerns professionally and effectively.Collaborate with dealership leadership to achieve department sales, service, and profitability goals.What You'll BringRequired QualificationsPrevious automotive service leadership experience as an Assistant Service Manager, Service Manager, Shop Foreman, or similar role.Strong knowledge of both Parts and Service Department operations.Ability to effectively manage multiple priorities across service and parts functions.Proven leadership, communication, and customer service skills.Strong problem-solving and conflict-resolution abilities.Customer-focused mindset with a commitment to operational excellence.Strong organizational skills and attention to detail.Preferred QualificationsPrevious Infiniti, Nissan, or luxury-brand dealership experience preferred.Experience overseeing or supporting both Parts and Service operations.Familiarity with dealership management systems (DMS), CDK, Reynolds & Reynolds, or similar software.Knowledge of warranty administration, inventory management, and fixed operations processes.Education & LicensingHigh School Diploma or equivalent required.Associate degree or additional automotive management training preferred.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsPotential Earnings up to $130,000 annually commission plan.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.