Assistant Service Manager

Lithia-; Ames (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Holidays & PTO

Disability Insurance

Wellness Programs

Job summary

Lithia Nissan of Ames is hiring an Assistant Service Manager to lead the service team, drive efficiency and uphold OEM standards. You will partner with the Service Manager and guide advisors and technicians to maximize productivity and customer satisfaction.

The ideal candidate has automotive service leadership experience in a franchised store, strong KPI skills, and familiarity with CDK/Reynolds & Reynolds or Dealertrack.

Qualifications

• Minimum 3+ years of automotive service leadership in a franchised dealership.
• Experience leading service advisors and technicians, with KPI focus.
• Strong knowledge of CDK/Reynolds & Reynolds or similar systems.
• Ability to analyze operational reports and drive performance improvements.

Responsibilities

• Lead and develop the Service team to meet department goals.
• Monitor repair order flow, technician productivity and shop capacity.
• Ensure OEM warranty compliance and dealership procedures.
• Coach, onboard and develop staff; manage scheduling and workload.
• Maintain a safe, clean service environment and support retention initiatives.

Skills

Automotive service leadership

Team leadership

Performance metrics

Customer service

Dealership software

Communication

Warranty processes

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

Dealership:L0191 Lithia Nissan of AmesNISSAN OF AMESDrive Your Career Forward with Lithia & DrivewayAt Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.We are looking for a Assistant Service Manager to lead, develop, and inspire our Service team at Nissan of Ames.Why Join Our Team?We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.At Lithia & Driveway, you'll find:Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA high-performance culture that recognizes and rewards resultsThe ability to influence store success and shape your teamWhat You'll Do:The Assistant Service Manager plays a key leadership role in supporting all aspects of dealership service operations. This position partners with the Service Manager to ensure exceptional customer experiences, maximize technician productivity, maintain OEM compliance, and achieve department performance goals. The Assistant Service Manager serves as a resource for service advisors, technicians, and customers while helping drive profitability, efficiency, and customer retention.Support the day-to-day operations of the Service Department to ensure efficient workflow and outstanding customer service.Assist in managing service advisors, technicians, and support staff to meet departmental objectives.Monitor repair order flow, technician productivity, efficiency, and shop capacity utilization.Help ensure customers receive prompt, professional, and accurate service throughout the repair process.Resolve customer concerns and escalated issues in a timely and professional manner.Review repair orders for completeness, accuracy, and compliance with OEM and dealership standards.Coordinate with Parts Department personnel to ensure timely parts availability and repair completion.Monitor key performance indicators (KPIs), including CSI, labor sales, effective labor rate, technician efficiency, productivity, and warranty performance.Assist with employee coaching, onboarding, training, and performance development.Ensure adherence to manufacturer warranty policies, dealership procedures, and safety requirements.Support service marketing, maintenance programs, and customer retention initiatives.Maintain a clean, organized, and safe service environment.Assist with scheduling, workload distribution, and resource allocation within the service department.Serve as Acting Service Manager during absences and provide leadership support as needed.Perform all other duties as assigned by dealership leadership.What You'll Bring:3+ years of automotive service leadership experience in a franchised dealership environment working as an Assistant Service Manager or Lead Advisor preferred.Previous experience as a Service Advisor, Senior Service Advisor, Shop Foreman, or Team Lead strongly preferred.Strong understanding of dealership service operations, repair order management, and customer service best practices.Knowledge of OEM warranty processes, manufacturer requirements, and dealership compliance standards.Experience working with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar).Ability to analyze operational reports and performance metrics.Proven leadership, coaching, and team-building abilities.Effective conflict resolution and customer relations skills.Strong communication, organization, and time-management skills.Ability to thrive in a fast-paced, customer-focused environment.Valid driver's license and acceptable driving record.Total Rewards$70,000 - $90,000/ annuallyThis is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a Base/Salary/Hourly offset and the opportunity to earn bonus and commission.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.Ready to Lead and Win?If you’re a results-driven leader who’s ready to take ownership, build a winning team, and grow your career with a company that invests in its people—Lithia & Driveway wants to hear from you. Apply today and start driving your future forward with Nissan of Ames!About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.