Assistant Service Manager

Pfaff Harley-Davidson; Chesapeake (VA); On-site; USD 70,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking an Assistant Service Manager to support the Service Manager in directing service staff and achieving targets. You will help hire and develop a winning team while ensuring compliance with policies and high customer service standards.

The role offers a commission-based earnings plan and a comprehensive benefits package. Candidates should have automotive service department experience and a valid driver's license. Excellent teaching and leadership skills are required.

Qualifications

• Previous automotive dealership service department experience.
• Excellent teaching, presentation and time-management skills.
• Knowledge of basic accounting principles and computer use.
• Acceptable driving record and a valid driver's license.

Responsibilities

• Direct service staff to achieve exceptional customer service and performance targets.
• Hire, train and develop Service Department personnel to build a winning team.
• Liaise between the store and Support Services Fixed Operations, ensuring policy compliance.
• Train and mentor Service Advisors and technicians; resolve customer requests and concerns.
• Inspect repair orders for legibility, accuracy and legality.
• Ensure manufacturer policies and procedures are followed.
• Manage administration, tracking and follow-up for warranty, receivables, and service contracts.

Skills

Teaching skills

Time management

Presentation

Accounting basics

Education

High School diploma

Job description

Dealership: Priority Toyota Chesapeake

If you are an Automotive Service professional that has the drive to perform, exceed and excel… then we want you to come work with us! Lithia Motors embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Explore new opportunities with one of the largest and most successful retail automotive teams in the nation!

Responsibilities:

• The Assistant Service Manager assists the Service Manager in directing the activities of all service related staff ensuring exceptional customer service and the attainment of performance targets.
• This individual is a strong leader who assists in the hiring, training and development of all Service Department personnel to build a winning team.
• The Assistant Service Manager serves as the liaison between the store and Support Services Fixed Operations, ensuring compliance to all company policies and procedures.
• Train, develop & mentor Service Advisors & technical staff Resolve customer requests, questions and concerns.
• Inspect repair orders daily for legibility, accuracy and legality.
• Ensure that all manufacturer policies and procedures are followed.
• Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.

Qualifications:

• Previous Automotive Dealership Service department experience
• Excellent Teaching, Presentation, Time Management skills
• Knowledge of basic accounting principles & computer use
• Acceptable driving record and a valid driver's license in your state of residence
• Total Rewards 70,000-180,000 annually commission plan.

Total Rewards

• 70,000-180,000 annually commission plan.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location.

Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.