Service Manager

Rollins, Inc.; Lakeland (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay and bonus

Medical, dental, vision insurance

Company-paid life & AD&D

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Career growth opportunities

Friendly work environment

Job summary

HomeTeam in Lakeland, FL is seeking a Service Manager to oversee daily revenue, service quality, and technician route optimization. You will schedule routes, resolve customer concerns, and maintain equipment and licenses. A strong background in sales, marketing, and staff development is preferred, with 3+ years in a management role.

The position offers competitive pay, benefits, and opportunities for advancement within HomeTeam, a Rollins, Inc. subsidiary.

Qualifications

• Experience in sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• 3+ years in a management role.

Responsibilities

• Ensure daily revenue targets are met and customer service remains high.
• Schedule and review daily routes with technicians and manage service routes.
• Handle customer complaints and resolve service concerns.
• Order and maintain equipment, supplies, and materials.
• Lead and motivate service staff and maintain certifications/licensing as required.

Skills

Sales experience

Marketing experience

Office administration

People management

Education

High school diploma or GED

College degree preferred

Job description

Overview

At HomeTeam, we put people first . We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

As a HomeTeam Service Manager, you can expect to:

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technic ians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assignedWork weekends as necessary to assist the technicians
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

There’s plenty of perks too!

• Competitive pay $$ plus bonus
• $55K-$60K Annually
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam ?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

Minimum Requirements:

• Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years’ experience in a management role

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Ability to work in all types of weather conditions

HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities