Assistant Service Advisor

National Indoor RV Centers | NIRVC; Surprise (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO >100 hrs

Paid holidays

Floating holidays

Brand new facilities

Advancement opportunities

Job summary

National Indoor RV Centers in Surprise, AZ, is seeking an experienced RV Service Advisor to deliver excellent customer care and coordinate service operations. You will greet clients, document needs, and communicate with technicians to ensure timely, accurate estimates and approvals.

The role requires strong communication, multitasking, and organizational skills, plus knowledge of RV repair and maintenance. Proficiency with Microsoft Office and service software, and a valid driver's license, are

Qualifications

• Experience as a Service Advisor in an automotive or RV environment.
• Excellent verbal and written communication with customers and technicians.
• Ability to manage multiple tasks and prioritize in a fast-paced service setting.

Responsibilities

• Greet customers and provide a professional experience.
• Listen to concerns and identify needs; document service requests.
• Communicate estimates and timelines to customers and obtain approvals.
• Order and track parts and supplies for technicians.
• Schedule service appointments and manage workflow.
• Keep customers informed about status and any additional work.
• Maintain accurate service records and documentation.
• Follow up to ensure customer satisfaction.

Skills

Service advisory experience

Customer service

Communication

Multitasking

Organizational skills

RV knowledge

Driver's license

Tools

Microsoft Office

Service software

Job description

Description

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused RV Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

Key Responsibilities

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environment

Qualifications

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance
• Computer skills, including proficiency with Microsoft Office and service software programs
• Valid driver's license

Working Conditions

• This job may require standing, walking, or sitting for extended periods of time.
• The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.
• The position may require working weekends or holidays depending on customer demand

We offer a competitive salary and benefits package, as well as opportunities for career advancement. Some of our offerings are:

• Medical, Dental, and Vision – Available 1stof the month following 30 days of employment
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K
• Over 100 hours of PTO in the 1styear
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.

We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.