Assistant Security Account Manager – Lead Security Teams

Titan Security Group; Chicago (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Life and AD&D insurance

401(k) match

Paid holidays

Job summary

Titan Security Group in Chicago is seeking an Assistant Account Manager to support the safety and security of facilities, staff, and visitors. You will supervise security personnel, ensure policy compliance, and respond to incidents while coordinating operations and reporting.

You will manage scheduling, training, and performance, build relationships with clients and staff, attend weekly meetings, and help protect exhibits and assets using strong communication and organizational skills.

Qualifications

• Demonstrated work history showing progressive security and customer service responsibilities with supervisory experience.

Responsibilities

• Build, strengthen, and maintain relationships with clients and employees.
• Supervise security officers; scheduling, payroll, training, coaching and development.
• Escalate officer call-offs, tardiness or emergencies to meet contractual obligations.
• Oversee staffing at client sites and coordinate with Portfolio Managers for coverage.
• Attend weekly operational meetings and produce incident reports.
• Coordinate support services to meet financial and operational goals while delivering strong customer service.
• Enforce post instructions and ensure documentation of incidents and equipment issues.

Skills

Supervisory experience

Customer service

Security operations

Microsoft Office

Workforce management

Scheduling systems

Education

Bachelor’s Degree preferred

Tools

Workforce management systems

Scheduling systems

Incident reporting tools

Job description

Titan Security Group in Chicago is seeking an Assistant Account Manager to support the safety and security of facilities, staff, and visitors. You will supervise security personnel, ensure policy compliance, and respond to incidents while coordinating operations and reporting.

You will manage scheduling, training, and performance, build relationships with clients and staff, attend weekly meetings, and help protect exhibits and assets using strong communication and organizational skills.