Assistant Retail Manager

University of Georgia; Kentucky; On-site; USD 40,000 - 46,000; Full time

Job summary

University of Georgia is seeking an Assistant Retail Manager for the Georgia Center for Continuing Education & Hotel. You will act as on‑duty operations leader for Bulldog Bistro, coffee bar, and Savannah Room, overseeing shifts and a diverse hospitality team to deliver memorable dining experiences.

Reporting to the General Manager of Restaurants, you’ll drive guest satisfaction, staff engagement, and compliance with health and safety standards while managing daily cash, inventory, and service

Qualifications

• High school diploma or equivalent and 5 years of related experience.
• Strong knowledge of food safety, sanitation, and workplace safety standards.
• Ability to lead, coach, and supervise frontline service staff.

Responsibilities

• Serve as on‑duty shift lead for Food & Beverage operations, including Bulldog Bistro and Savannah Room.
• Supervise frontline staff to ensure high‑quality service and guest satisfaction.
• Monitor inventory, adjust staffing, and manage daily operational needs.
• Oversee cash handling, POS reporting, tips, and deposits with accuracy.
• Ensure compliance with health, safety, and alcohol service policies.
• Coordinate with management during emergencies and events.

Skills

multitask

organizational skills

staff scheduling

communication skills

leadership

customer service

relationship building

Microsoft Word

Excel

POS systems

scheduling systems

food safety knowledge

flexibility

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

POS systems

Scheduling systems

Job description

Posting Details

Posting Details Posting Number S15259P Working Title Assistant Retail Manager Department PSO-Cont Ed-Aux-Food Services About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department College/Unit/Department website Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information This position offers a 40 hour work week, to include evenings and weekends as required. Advertised Salary $40,000-46,000 Posting Date 06/05/2026 Open until filled Yes Closing Date Proposed Starting Date 07/06/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( [e-mail] ). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02 . Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom . Position Information Classification Title Retail Sales Associate III FLSA Non-Exempt FTE 1.00 Minimum Qualifications

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications Position Summary The Assistant Retail Manager serves as the on‑duty operations leader for all Food & Beverage outlets at the Georgia Center for Continuing Education & Hotel, providing shift‑level management across the Bulldog Bistro, coffee bar, and Savannah Room. This position oversees daily dining operations and leads a diverse team of hospitality professionals, including full‑time and part‑time baristas, retail staff, and servers.
Reporting to the General Manager of Restaurants, the Assistant Retail Manager supports a service‑driven culture that emphasizes guest satisfaction, employee engagement, and compliance with health and safety standards. As the lead on assigned shifts, this role is responsible for ensuring efficient operations, consistent service quality, and a high standard of food and beverage delivery.
The Assistant Retail Manager provides frontline leadership through staff supervision, real‑time performance management, and coordination of daily operational needs, while also maintaining oversight of financial controls, inventory levels, responsible alcohol service, and compliance with University and regulatory requirements. This position serves as a key point of coordination during emergent situations and plays an essential role in delivering exceptional and memorable dining experiences for Georgia Center guests.

Knowledge, Skills, Abilities and/or Competencies

• Ability to multitask, prioritize, and work effectively in a fast‑paced service environment.
• Strong organizational and time‑management skills.
• Ability to schedule staff, assign work, and provide shift‑level supervision.
• Effective verbal and written communication skills.
• Ability to lead, coach, and support frontline service staff.
• Strong customer service skills with the ability to resolve guest concerns.
• Ability to build and maintain positive working relationships with staff, management, and patrons.
• Proficiency in Microsoft Word and Excel; ability to learn POS and scheduling systems.
• Working knowledge of food safety, sanitation, and workplace safety standards.
• Flexibility to adapt to changing operational needs and work varied schedules.

Physical Demands Stand for long periods of time under conditions of high temperature. Lift, pull or roll at least 30lbs. Bend, kneel and work with hands. Driving as needed to perform job duties. Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No

Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties/Responsibilities Operational Leadership and Financial Responsibilities

• Serve as the on-duty shift lead for Food & Beverage operations, including the Bulldog Bistro and Bar, and Savannah Room.
• Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
• Actively manage floor operations, resolve guest concerns, and adjust staffing or service flow as needed to maintain service excellence.
• Monitor inventory levels for food, beverage, and operational supplies. Identify shortages or discrepancies and communicate needs to staff to support uninterrupted service.
• Model professional hospitality standards and promote a positive, service-oriented environment for guests and staff.
• Oversee daily cash handling processes, including cash drawer counts and reconciliation, Point of Sale reporting, tip compliance, and timely submission of accurate deposits to the Business & Finance Department.

Percentage of time 40

Duties/Responsibilities Operational Standards, Cleanliness, and Quality Control

• Ensure compliance with established operational procedures, cleanliness standards, food safety regulations, and service expectations.
• Monitor food presentation, outlet appearance, and sanitation practices to meet or exceed guest expectations.
• Uphold health and safety standards for both guests and employees.
• Oversee responsible alcohol service in accordance with state law and University policy.
• Identify opportunities to improve service efficiency, consistency, and overall guest experience.
• Serve as the primary point of coordination during emergency situations, including guest and staff evacuations.

Percentage of time 20

Duties/Responsibilities Staffing, Training, and Performance Support

• Ensure adequate staffing coverage for all shifts; approve schedule adjustments and release hourly staff during slow operational periods as appropriate.
• Assist upper management with onboarding, training, and ongoing development of service staff, including full‑time, part‑time, and student employees.
• Reinforce service standards, food handling procedures, and operational guidelines through coaching and hands‑on leadership.
• Provide real‑time feedback, guidance, and mentorship during shifts.
• Support cross‑training efforts to promote operational flexibility and staff growth.

Percentage of time 20

Duties/Responsibilities Guest Relationships and Engagement

• Build and maintain positive relationships with regular patrons and campus partners.
• Provide personalized service and respond professionally to guest feedback and concerns.
• Communicate guest feedback and service trends to management as appropriate.
• Contribute to an environment that encourages repeat business and positive guest experiences.

Percentage of time 10

Duties/Responsibilities Operational Support Across the Georgia Center

• Support other departments within the Georgia Center as assigned, particularly during high‑volume periods or special events.
• Collaborate with cross‑functional teams to ensure seamless service and consistent operational coverage.
• Other duties as assigned.

Percentage of time 10

Contact Information

Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Leta Salazar

Recruitment Contact Email [e-mail]

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter