Assistant Retail Manager

University of Georgia; Athens (GA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

TRS or ORP

Benefits Eligible

Job summary

University of Georgia seeks an Assistant Retail Manager to lead on-duty operations for the Georgia Center for Continuing Education & Hotel's dining outlets, including Bulldog Bistro, coffee bar, and Savannah Room.

The role oversees daily dining operations, supervises a diverse team of staff, maintains guest satisfaction, and ensures health, safety, and regulatory compliance. Strong leadership and customer service are essential.

Qualifications

• High school diploma or equivalent and 5 years of related experience.
• Experience in hospitality or food service is preferred.
• Strong leadership and guest service skills are required.

Responsibilities

• Serve as on-duty shift lead for Food & Beverage operations.
• Supervise frontline staff and ensure consistent service quality.
• Manage inventory and assist with costs, waste, and cash handling.
• Ensure compliance with health, safety, and alcohol service policies.
• Coordinate with management for smooth daily operations.

Skills

Multitasking

Time management

Staff scheduling

Communication

Leadership

Customer service

Education

High school diploma or equivalent

Tools

MS Word

Excel

POS systems

Scheduling software

Job description

Posting Details

• Posting Number: S15259P
• Working Title: Assistant Retail Manager
• Department: PSO-Cont Ed-Aux-Food Services
• About the University of Georgia:

  The University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

• Posting Type: External
• Retirement Plan: TRS or ORP
• Employment Type: Employee
• Benefits Eligibility: Benefits Eligible
• Full/Part time: Full Time
• Additional Schedule Information:

  This position offers a 40 hour work week, to include evenings and weekends as required.

• Advertised Salary: $40,000-46,000
• Posting Date: 06/05/2026
• Open until filled: Yes
• Proposed Starting Date: 07/06/2026
• Location of Vacancy: Athens Area
• EEO Policy Statement:

  The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

• USG Core Values Statement:

  The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

• Classification Title: Retail Sales Associate III
• FLSA: Non-Exempt
• FTE: 1.00
• Minimum Qualifications:

  High school diploma or equivalent and 5 years of related experience

• Position Summary:

  The Assistant Retail Manager serves as the on-duty operations leader for all Food & Beverage outlets at the Georgia Center for Continuing Education & Hotel, providing shift-level management across the Bulldog Bistro, coffee bar, and Savannah Room. This position oversees daily dining operations and leads a diverse team of hospitality professionals, including fulltime and parttime baristas, retail staff, and servers. Reporting to the General Manager of Restaurants, the Assistant Retail Manager supports a servicedriven culture that emphasizes guest satisfaction, employee engagement, and compliance with health and safety standards. As the lead on assigned shifts, this role is responsible for ensuring efficient operations, consistent service quality, and a high standard of food and beverage delivery. The Assistant Retail Manager provides frontline leadership through staff supervision, realtime performance management, and coordination of daily operational needs, while also maintaining oversight of financial controls, inventory levels, responsible alcohol service, and compliance with University and regulatory requirements. This position serves as a key point of coordination during emergent situations and plays an essential role in delivering exceptional and memorable dining experiences for Georgia Center guests.

• Knowledge, Skills, Abilities and/or Competencies:
  • Ability to multitask, prioritize, and work effectively in a fast-paced service environment.
  • Strong organizational and timemanagement skills.
  • Ability to schedule staff, assign work, and provide shift-level supervision.
  • Effective verbal and written communication skills.
  • Ability to lead, coach, and support frontline service staff.
  • Strong customer service skills with the ability to resolve guest concerns.
  • Ability to build and maintain positive working relationships with staff, management, and patrons.
  • Proficiency in Microsoft Word and Excel; ability to learn POS and scheduling systems.
  • Working knowledge of food safety, sanitation, and workplace safety standards.
  • Flexibility to adapt to changing operational needs and work varied schedules.
• Physical Demands:

  Stand for long periods of time under conditions of high temperature. Lift, pull or roll at least 30lbs. Bend, kneel and work with hands. Driving as needed to perform job duties.

• Is driving a responsibility of this position?: Yes
• Is this a Position of Trust?: Yes
• Does this position have operation, access or control of financial resources?: Yes
• Does this position require a P-Card?: No
• Is having a P-Card an essential function of this position?: No
• Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No
• Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): No
• Credit and P-Card policy:

  Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

• Background Investigation Policy:

  Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties / Responsibilities

Operational Leadership and Financial Responsibilities

Percentage of time: 40

• Serve as the on-duty shift lead for Food & Beverage operations, including the Bulldog Bistro and Bar, and Savannah Room.
• Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
• Actively manage floor operations, resolve guest concerns, and adjust staffing or service flow as needed to maintain service excellence.
• Monitor inventory levels for food, beverage, and operational supplies. Identify shortages or discrepancies and communicate needs to staff to support uninterrupted service.
• Model professional hospitality standards and promote a positive, service-oriented environment for guests and staff.
• Oversee daily cash handling processes, including cash drawer counts and reconciliation, Point of Sale reporting, tip compliance, and timely submission of accurate deposits to the Business & Finance Department.

Operational Standards, Cleanliness, and Quality Control

Percentage of time: 20

• Ensure compliance with established operational procedures, cleanliness standards, food safety regulations, and service expectations.
• Monitor food presentation, outlet appearance, and sanitation practices to meet or exceed guest expectations.
• Uphold health and safety standards for both guests and employees.
• Oversee responsible alcohol service in accordance with state law and University policy.
• Identify opportunities to improve service efficiency, consistency, and overall guest experience.
• Serve as the primary point of coordination during emergency situations, including guest and staff evacuations.

Staffing, Training, and Performance Support

Percentage of time: 20

• Ensure adequate staffing coverage for all shifts; approve schedule adjustments and release hourly staff during slow operational periods as appropriate.
• Assist upper management with onboarding, training, and ongoing development of service staff, including fulltime, parttime, and student employees.
• Reinforce service standards, food handling procedures, and operational guidelines through coaching and handson leadership.
• Provide realtime feedback, guidance, and mentorship during shifts.
• Support crosstraining efforts to promote operational flexibility and staff growth.

Guest Relationships and Engagement

Percentage of time: 10

• Build and maintain positive relationships with regular patrons and campus partners.
• Provide personalized service and respond professionally to guest feedback and concerns.
• Communicate guest feedback and service trends to management as appropriate.
• Contribute to an environment that encourages repeat business and positive guest experiences.

Operational Support Across the Georgia Center

Percentage of time: 10

• Support other departments within the Georgia Center as assigned, particularly during highvolume periods or special events.
• Collaborate with crossfunctional teams to ensure seamless service and consistent operational coverage.
• Other duties as assigned.