Mystery Shopper

University of Georgia; Kentucky; On-site; USD 19,000 - 28,000; Full time

Job summary

University of Georgia in Athens, GA invites applications for a Mystery Shopper to assess Dining Services offerings and customer service. This student-support role involves visiting assigned locations in a customer role and reporting observations.

You will ask questions about products, take detailed notes, and submit professional online reports following program guidelines. The position requires high school diploma, strong observation and communication skills, and reliable reporting.

Qualifications

• Observation and reporting skills are required.
• Strong communication and note-taking abilities are essential.
• Ability to access and submit reports via online reporting system.

Responsibilities

• Goes to assigned locations in a customer role while interacting with staff; Observes products or services.
• Asks questions about a specific product(s); Takes detailed notes about the shop to ensure accurate reporting.
• Creates and submits professional reports in a timely manner; Follows instructions and guidelines given by the program.
• Performs additional shops as assigned by the program manager; Communicates with the program manager if shopping assignments cannot be completed so that the shops can be re-scheduled or re-assigned.

Skills

Observation skills

Communication skills

Education

High School / GED

Job description

Mystery Shopper

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Posting Details

Position Details Posting Number G/R19685P Working Title Mystery Shopper Department Auxiliary Dining Admin About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Employment Type Employee Additional Schedule Information Advertised Salary $17.00/hr Anticipated Start Date 08/31/2026 Posting Date 08/20/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants Location of Vacancy Athens Area

EEO Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail] ).

USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02 .

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom .

Duties/Responsibilities

• Goes to assigned locations in a customer role while interacting with staff; Observes products or services. Percentage of time 25
• Asks questions about a specific product(s); Takes detailed notes about the shop to ensure accurate reporting. Percentage of time 25
• Creates and submits professional reports in a timely manner; Follows instructions and guidelines given by the program. Percentage of time 25
• Performs additional shops as assigned by the program manager; Communicates with the program manager if shopping assignments cannot be completed so that the shops can be re-scheduled or re-assigned. Percentage of time 25

Position Details

Position Information Classification Title Student Assistant FLSA Non-Exempt UGA Job Code FTE 0.47 Minimum Qualifications Position Summary This position will perform mystery shops for Dining Services to evaluate current offerings, customer service levels, and quality for various units within Dining Services operating units. Attention to detail and the ability to professionally summarize/communicate the completed shop through online reporting. Shop assignments and online reporting need to be completed in a timely manner and as described in the program guidelines. Relevant/Preferred Education, Experience, Licensure, Certification in Position High School / GED ; Good observation and communication skills; Ability to access and submit reports via online reporting. Knowledge, Skills, Abilities and/or Competencies Physical Demands Walking, Standing, Use a computer or internet connected device to compose and submit reports, Observation and communication skills. Work could be performed in areas that are noisy or hot. Driving as needed to perform job duties. Is this a Position of Trust? No Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Is driving a requirement of this position? Yes Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Tracy Winters Recruitment Contact Email [e-mail] Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Optional Documents

• Resume/CV
• Cover Letter
• Other Documents #1
• List of References with Contact Information