Assistant Retail Manager
Georgia 4-H
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Job summary
The University of Georgia is seeking an Assistant Retail Manager to oversee on‑duty operations across all Food & Beverage outlets at the Georgia Center for Continuing Education & Hotel. The role requires leadership of diverse staff, ensuring guest satisfaction and compliance with health and safety standards.
Responsibilities include shift supervision, cash handling, inventory oversight, and delivering memorable dining experiences for campus guests. Evening and weekend coverage may be required.
Qualifications
- High school diploma or equivalent and 5 years of related experience.
Responsibilities
- Serve as the on-duty shift lead for Food & Beverage operations, including Bulldog Bistro and Bar.
- Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
- Oversee daily cash handling, cash drawer counts, POS reporting, and deposits.
- Monitor inventory levels and coordinate daily operational needs to ensure uninterrupted service.
- Uphold health and safety standards and responsible alcohol service.
- Collaborate with cross-functional teams to ensure seamless operations during events.
Skills
Education
Tools
Job description
S15259P
Assistant Retail Manager
PSO-Cont Ed-Aux-Food Services
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
External
TRS or ORP
Employee
Benefits Eligible
Full Time
This position offers a 40 hour work week, to include evenings and weekends as required.
$40,000-46,000
06/05/2026
Yes
07/06/2026
Athens Area
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Retail Sales Associate III
Non-Exempt
1.00
High school diploma or equivalent and 5 years of related experience
The Assistant Retail Manager serves as the on‑duty operations leader for all Food & Beverage outlets at the Georgia Center for Continuing Education & Hotel, providing shift‑level management across the Bulldog Bistro, coffee bar, and Savannah Room. This position oversees daily dining operations and leads a diverse team of hospitality professionals, including full‑time and part‑time baristas, retail staff, and servers.
Reporting to the General Manager of Restaurants, the Assistant Retail Manager supports a service‑driven culture that emphasizes guest satisfaction, employee engagement, and compliance with health and safety standards. As the lead on assigned shifts, this role is responsible for ensuring efficient operations, consistent service quality, and a high standard of food and beverage delivery.
The Assistant Retail Manager provides frontline leadership through staff supervision, real‑time performance management, and coordination of daily operational needs, while also maintaining oversight of financial controls, inventory levels, responsible alcohol service, and compliance with University and regulatory requirements. This position serves as a key point of coordination during emergent situations and plays an essential role in delivering exceptional and memorable dining experiences for Georgia Center guests.
- Ability to multitask, prioritize, and work effectively in a fast‑paced service environment.
- Strong organizational and time‑management skills.
- Ability to schedule staff, assign work, and provide shift‑level supervision.
- Effective verbal and written communication skills.
- Ability to lead, coach, and support frontline service staff.
- Strong customer service skills with the ability to resolve guest concerns.
- Ability to build and maintain positive working relationships with staff, management, and patrons.
- Proficiency in Microsoft Word and Excel; ability to learn POS and scheduling systems.
- Working knowledge of food safety, sanitation, and workplace safety standards.
- Flexibility to adapt to changing operational needs and work varied schedules.
Stand for long periods of time under conditions of high temperature. Lift, pull or roll at least 30lbs. Bend, kneel and work with hands. Driving as needed to perform job duties.
Yes
Yes
Yes
No
No
No
No
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high‑risk responsibilities, if applicable. Please visit the UGA Background Check website.
Operational Leadership and Financial Responsibilities
- Serve as the on-duty shift lead for Food & Beverage operations, including the Bulldog Bistro and Bar, and Savannah Room.
- Supervise and support frontline staff to ensure consistent delivery of high-quality food, beverage, and customer service.
- Actively manage floor operations, resolve guest concerns, and adjust staffing or service flow as needed to maintain service excellence.
- Monitor inventory levels for food, beverage, and operational supplies. Identify shortages or discrepancies and communicate needs to staff to support uninterrupted service.
- Model professional hospitality standards and promote a positive, service-oriented environment for guests and staff.
- Oversee daily cash handling processes, including cash drawer counts and reconciliation, Point of Sale reporting, tip compliance, and timely submission of accurate deposits to the Business & Finance Department.
40
Operational Standards, Cleanliness, and Quality Control
- Ensure compliance with established operational procedures, cleanliness standards, food safety regulations, and service expectations.
- Monitor food presentation, outlet appearance, and sanitation practices to meet or exceed guest expectations.
- Uphold health and safety standards for both guests and employees.
- Oversee responsible alcohol service in accordance with state law and University policy.
- Identify opportunities to improve service efficiency, consistency, and overall guest experience.
- Serve as the primary point of coordination during emergency situations, including guest and staff evacuations.
20
Staffing, Training, and Performance Support
- Ensure adequate staffing coverage for all shifts; approve schedule adjustments and release hourly staff during slow operational periods as appropriate.
- Assist upper management with onboarding, training, and ongoing development of service staff, including full‑time, part‑time, and student employees.
- Reinforce service standards, food handling procedures, and operational guidelines through coaching and hands‑on leadership.
- Provide real‑time feedback, guidance, and mentorship during shifts.
- Support cross‑training efforts to promote operational flexibility and staff growth.
20
Guest Relationships and Engagement
- Build and maintain positive relationships with regular patrons and campus partners.
- Provide personalized service and respond professionally to guest feedback and concerns.
- Communicate guest feedback and service trends to management as appropriate.
- Contribute to an environment that encourages repeat business and positive guest experiences.
10
Operational Support Across the Georgia Center
- Support other departments within the Georgia Center as assigned, particularly during high‑volume periods or special events.
- Collaborate with cross‑functional teams to ensure seamless service and consistent operational coverage.
- Other duties as assigned.
10
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Leta Salazar
leta.salazar@uga.edu
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