Assistant Restaurant Manager: Guest Experience & Operations Lead

Tim Hortons; Wheeling (AR); On-site; USD 38,000 - 48,000; Full time

Job summary

Tim Hortons is seeking an Assistant Restaurant Manager to help oversee daily restaurant operations, ensuring adherence to the company standards for people, product, cleanliness, and guest experience. The role focuses on sustaining and increasing sales, managing costs, and maintaining safe, compliant operations across shifts.

Ideal candidates will support staffing, training, and performance management while ensuring high guest satisfaction.

Responsibilities

• Assists in recruiting and training team members and motivating staff to meet targets
• Provides performance feedback and conducts regular reviews
• Assists in building bench strength by developing high-potential employees
• Communicates with all shifts on day-to-day operations and focal areas
• Supports security procedures to minimize theft and protect staff and guests
• Assists Restaurant Manager with budgeting, cost control, and profit targets
• Oversees ordering, maintenance, and cleanliness of the restaurant
• Ensures compliance with food safety, health and safety, and employment standards
• Maintains high guest experience standards and resolves complaints effectively
• Supports scheduling to ensure adequate shift coverage and flexible staffing during busy times
• Represents a unified leadership presence to the team and supports manager in all operations
• Enforces safety policies, conducts investigations, and implements corrective actions

Job description

Tim Hortons is seeking an Assistant Restaurant Manager to help oversee daily restaurant operations, ensuring adherence to the company standards for people, product, cleanliness, and guest experience. The role focuses on sustaining and increasing sales, managing costs, and maintaining safe, compliant operations across shifts.

Ideal candidates will support staffing, training, and performance management while ensuring high guest satisfaction.