Assistant Manager

Tim Hortons; Village of Depew (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Fun work environment

Job summary

Tim Hortons is seeking an Assistant Manager to oversee daily operations and uphold our standards for people, product, cleanliness, and an exceptional guest experience. You will help sustain and grow sales while leading a team in a fast-paced environment per company procedures.

Responsibilities include scheduling, ordering, maintaining safety and sanitation, resolving guest concerns, and supporting the store manager to present a unified team front across shifts.

Qualifications

• Experience in fast-food with drive-thru within the last 2 years.
• Minimum 1 year of management experience including labor/food cost responsibility.
• Ability to lift 5–50 lb boxes.
• Work in cold/freezer and hot environments (walk-in, ovens).

Responsibilities

• Assist with supplies ordering and building maintenance.
• Enforce Tim Hortons procedures and standards.
• Maintain high guest experience standards.
• Resolve guest complaints and turn negatives into positives.
• Lead and support manager and team across shifts.

Skills

Leadership

Team management

Scheduling

Guest service

Conflict resolution

Compliance

Job description

The Tim Hortons Assistant Manager is involved in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness, and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

We also offer many other great benefits such as:

• A fun work environment where you can positively influence others.
• Leadership opportunities to gain real-world management experience to help you reach your professional goals.
• Competitive pay.

As an Assistant Manager you will:

• Assists with ordering of supplies and overall building maintenance and cleanliness
• Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
• Is able to enforce and comply with pre-established Tim Hortons operating procedures
• Ensures high standards of guest experience are maintained
• Resolves guest complaints and turns potentially negative situations into positive ones
• Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
• Manages team member schedules to ensure adequate coverage on all shifts
• Understands the importance of supporting the Manager and presents a ‘unified front' to all team members.

Requirements:

• Experience, within the last two years, in fast-food with a drive-thru.
• Management experience of at least one full year required. This must include (but is not limited to): financial responsibility for business (labor and food costs), scheduling, ordering, personnel management and familiarity with labor laws.
• Occasional lifting of boxes weighing between 5 – 50 lbs.
• Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)