Assistant Restaurant Manager Outlets

Omni Hotels & Resorts; Florida; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic and motivated individual for a rotating manager position at a luxurious resort. This exciting opportunity involves overseeing dining operations across multiple outlets, ensuring exceptional guest experiences, and leading a dedicated team. Ideal candidates will possess strong leadership skills and a passion for customer service, along with the ability to manage staff effectively and maintain high standards of food quality and presentation. Join a vibrant team that values respect, gratitude, and empowerment, and make a significant impact in a renowned hospitality environment.

Qualifications

• Must have previous leadership experience in a restaurant environment.
• Understanding of financial statements and labor productivity is required.

Responsibilities

• Ensure maximum guest satisfaction while dining in the restaurant.
• Supervise the floor during operation and handle guest complaints.
• Conduct daily pre-meal meetings with service staff.

Skills

Leadership

Customer Service

Conflict Resolution

Upselling Techniques

Education

Bachelor’s Degree

Tools

Financial Statements

Company Vehicle

Job description

At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

Job Description

This position will be the rotating manager position assisting with leadership coverage in 12 dining outlets.

Will deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Must have previous leadership experience in a similar environment.

Responsibilities

• To consistently ensure maximum guest satisfaction while dining in the restaurant.
• Conduct pre-meal meetings with service staff on a daily basis.
• Supervise the floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• Maintain a consistently smooth running operation.
• Make the Front of the House staff weekly schedule.
• Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
• Ensure the side-stations are fully stocked with equipment.
• Check that all side-work is complete and checked out by the manager.
• Ensure beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in the dining room during service.
• Monitor productivity of service staff.
• Critique the quality and consistency of the food product.
• Ensure special boards and/or descriptions are posted accurately.
• Continuously check food quality and presentation coming from the kitchen.
• Monitor guest satisfaction and comments regarding food and service.
• Be familiar with clients to ensure constant recognition of all repeat guests.
• Review reservations daily and check against the VIP list from the front desk.
• Handle all special attention details properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure staff’s uniforms and appearances meet specifications.
• Ensure tabletops are set to specifications and constantly inspect them during service.
• Inspect all menus daily by hostess.
• Ensure all equipment is in good condition and clean.
• Maintain work areas neat, orderly and clean.
• Adjust all lights and music appropriately for each meal period.
• Contribute to the profitability of the restaurant through cost control effectiveness.
• Perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting.
• Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Bachelor’s Degree preferred
• Previous Restaurant General Manager Experience required
• Previous experience managing multiple outlets preferred
• Understanding of financial statements and labor productivity
• Position requires use of company vehicle at times. Must be able to pass drug screen and obtain Florida or Georgia license once position is accepted. License must be in good standing.

Omni Hotels & Resorts is an equal opportunity employer.