Assistant Restaurant Manager

Virgin Hotels; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative and vibrant company is seeking a dynamic Food and Beverage Manager to enhance guest experiences through exceptional service and leadership. This role involves actively engaging with guests, managing a passionate team, and ensuring smooth operations in a lively dining environment. The ideal candidate will be a creative problem solver with strong communication skills, ready to bring fun and energy to the team. Join a forward-thinking organization where your contributions will be valued, and every day offers new opportunities to learn and grow!

Qualifications

• 1-2 years of experience in a supervisory or management role in a full-service restaurant.
• TIPS certification and Food Handlers Cards on file.

Responsibilities

• Monitor communication flow and manage guest interactions on the floor.
• Lead and train team members to ensure high standards of service.

Skills

Teamwork

Conflict Resolution

Communication Skills

Creative Problem Solving

Flexibility

Leadership

Education

Associate or Bachelor’s degree

Tools

Computer Proficiency

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals.

Our goal is to create an ambiance where locals and visitors feel at home, and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service, directly impacting the guest and staff experience.

At Virgin Hotels, nothing is ever "usual," so not only do you have to be willing to roll up your sleeves and get things done, but you also have to be willing to have fun. We are looking for someone full of creative ideas who shares our quirky sense of humor, our entrepreneurial approach, and is always ready to join in the fun!

The Nitty-Gritty:

What exactly you will be doing…

To help you understand your role in working for a progressive, environmentally conscious, world-class organization, here is a list of your essential job responsibilities. Please note that this list is not all-inclusive, and you may be asked to perform other tasks not listed below to provide an "out of this world" customer service experience for our guests:

• Communication: Monitor and track the flow of information from your superiors, hotel side, and culinary side, and distribute it consistently to your hourly teammates. Be involved in decisions and communication on the floor, and share results with fellow team members and superiors. Manage communication between guests and all involved areas: special requests, guest needs to the kitchen, service issues, and guest recovery opportunities. Clearly communicate expectations to your team each shift and remain consistent in your messaging.
• Guest Interaction: Be present on the floor to know what is happening with guests. Detail and confirm guest profiles, communicate them to FOH and BOH, handle guest issues confidently, and achieve positive results. Lead troubleshooting processes and empower your team to resolve upset guests, while actively participating in solutions. Your presence should be actively seen on the floor with guests and staff.
• Leadership: Keep your team moving in the right direction daily. Maintain standards of service and ensure your team is energized and focused. Provide clear, concise directions and be a role model for high standards. Your responsibilities include:

• Maintaining a strong floor presence
• Communicating with kitchen, outlets, and front desk about food issues, VIPs, reservations, and business changes

• Communicating with colleagues about guest expectations and operational changes through team meetings and shift recaps
• Managing daily tasks such as scheduling, staffing adjustments, driving revenue through competitions, overseeing opening/closing duties, monitoring uniform and grooming standards, and ensuring adherence to Virgin standards and protocols

• Training: Assist in onboarding, deliver consistent training, hold daily check-ins with new team members, conduct timely exams, and ensure new hires are properly integrated and equipped for success.

What qualities are we looking for?

If you possess the following skills, you might be the perfect fit:

• Excellent team player with strong relationship-building skills across departments
• Ability to resolve conflicts swiftly and effortlessly
• Strong communication and presentation skills at all management levels
• Creative problem solver with the ability to think outside the box
• Proactive in anticipating needs and exceeding expectations
• Flexible, adaptable, and capable of managing multiple projects simultaneously
• Enthusiastic, passionate, and motivational

• Leadership qualities aligned with Virgin Hotels' core values: fun, innovative, personable, and committed to high-quality customer service

Background must-have:

• Legal eligibility to work in the USA
• TIPS certification and Food Handlers Cards on file
• Compliance with safety, health, and liquor laws
• Associate or Bachelor’s degree preferred
• 1-2 years’ experience in a full-service restaurant or lounge in a supervisory or management role preferred
• Effective communication skills in English, both in person and on the phone
• Proficiency with computers