Restaurant Manager

The Shore and Country Club; Norwalk (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading club in Norwalk seeks a Restaurant Manager to oversee food and beverage services. Responsibilities include managing operations, training staff, and enhancing the dining experience. Ideal candidates will have supervisory experience and strong leadership skills. The role offers a competitive salary, benefits, and a supportive work environment.

Benefits

Medical, Dental, and Vision Insurance

401k

Paid Time Off

Professional Membership Dues

Work-life balance schedule

Qualifications

• Minimum of two years of supervisory experience in a restaurant or club environment.
• Ability to obtain TIPS trainer certification.

Responsibilities

• Manage daily operation of dining and bar outlets.
• Hire, train, and supervise service team members.
• Ensure service standards and cleanliness.

Skills

Customer Service

Communication

Leadership

Teamwork

Organizational Skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

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The Shore and Country Club is looking for an energetic person to manage the food and beverage service for members and guests.

Responsible for managing the daily operation of the Dining and Bar outlets at the Club, including the Binnacle and Family Room and the Quarter Deck and Seaside Terrace, including hiring, training, and supervising service team members; service delivery; maintaining a clean, safe, and sanitary restaurant; developing, and implementing strategies to improve and enhance the dining experience; and developing and implementing employee incentive programs. The most critical relationship is that with the Food and Beverage leadership team, ensuring collaborative and harmonious relationships between front and back-of-house operations.

Responsibilities

• Hire, train, and supervise the service team members;
• Lead and mentor staff to cultivate a positive, energetic team culture;
• Work with the Clubhouse Manager to articulate and implement a department vision that aligns with the Club vision;
• Participate in the development and management of the annual Food and Beverage budget;
• Ensure that beverage outlet service program goals are met, including beverage menu, TIPS training, controls, monthly inventory, requisitions, and adherence to state liquor laws;
• Maintain a strong presence on the floor during service hours;
• Manage team schedules and monitor time and attendance policy through Paycom;
• Maintain service standards consistently through staff training and accountability;
• Conduct periodic staff performance reviews;
• Ensure that the restaurant is clean, safe, and sanitary at all times;
• Participate in weekly meetings with the Food and Beverage Management team;
• Lead the development of marketing and promotion plans for the restaurants, to include monthly newsletter and website articles;
• Develop employee incentive programs that promote teamwork, achievement of member service, and financial goals;
• Cross-train in other Food and Beverage departments.
  
  

Expectations

• Maintain flexibility with work schedule in accordance with business needs
• Effectively manage restaurant service while maintaining high standards of service and attention to detail
• Build strong relationships with members, addressing them by name and ensuring their satisfaction
• Be proficient with the daily administration and execution of restaurant service, and ensure the completion of assigned duties and responsibilities in a timely manner
• Maintain positive, professional, and effective communication with your peers and other Club staff across all levels of the organization
• Cultivate an enthusiastic, high-energy environment while modeling professionalism and leadership
• Encourage teamwork, collaboration, and open communication within the team
• Provide strong leadership and set high standards for team performance and behavior
  
  

Candidate Qualifications

Minimum of two years of supervisory experience in a restaurant, resort, hotel, or club environment

Demonstrated ability to provide outstanding customer service;

Proficiency in Microsoft Office applications (i.e., Word, Excel, and Outlook);

Ability to obtain TIPS trainer certification

Strong interpersonal and communication skills with the ability to work well in a team and provide exceptional service to members and guests

Excellent organizational skills and the ability to multitask effectively in a high-paced environment

This position requires the ability to perform essential job functions with physical demands, including standing, walking, reaching with hands and arms, stooping, talking, hearing, and the ability to lift 50 or more pounds.

Educational Qualifications

Bachelor's degree from a four-year college or university; or one to two years related experience and/ or training; or equivalent combination of education and experience.

Advanced knowledge of beverage and wine service; beverage certifications preferred.

Salary And Benefits

• Competitive Salary and Bonus
• Professional Membership Dues
• Medical, Dental, and Vision Insurance, 4O1k, Paid Time Off
• A working environment that is unmatched and fosters a work-life balance schedule even during its peak times.
• The Club is fully closed (other than offices) from January through mid-March. Employees have the opportunity to work from home twice a week during the closure.
• Closed on Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
• Relocation assistance may be available for qualified candidate.
  
  

Employment Type: Full Time

Years Experience: 3 - 5 years

Bonus/Commission: No

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Food and Beverage Services and Restaurants

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