Assistant Restaurant Manager: Lead Team & Training

Ontario Trillium Foundation; New Milford (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Ontario Trillium Foundation is seeking an Assistant Restaurant Manager to support the Restaurant Manager, oversee training, and drive guest satisfaction. The role includes leading staff, upholding Brand standards, and maintaining safety and profitability in a fast-paced setting.

The successful candidate will exhibit leadership, strong English communication, and experience in retail, restaurant, or hospitality, with a focus on guest experience and operational excellence.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead team meetings, along with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicate restaurant priorities, goals and results to restaurant team members.
• Execute with RM new product rollouts including training, marketing and sampling where applicable.
• Maintain a safe, secure, and healthy environment by following safety, food safety, and sanitation requirements.
• Control costs to help maximize profitability.
• Completion of inventory on a periodic basis as determined by Franchisee.
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.
• Assist to RM in assigning staff and deployment.
• Support to RM in completion of supplier and other vendor orders.
• Gather insights through self-assessments and action plans.
• Ensure restaurant budget is met as determined by Franchisee.
• Manages cash in restaurant and ensures team members are following cash management policies.
• Ensures the facility meets all standards and is rush ready at all times.
• Assist team and shift lead performance appraisal process.
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
• Understand and meet all KPIs such as sales goals, labor and cost of goods percentages.

Skills

Leadership

Guest focus

Time management

Problem solving

Analytical skills

Team development

Job description

Ontario Trillium Foundation is seeking an Assistant Restaurant Manager to support the Restaurant Manager, oversee training, and drive guest satisfaction. The role includes leading staff, upholding Brand standards, and maintaining safety and profitability in a fast-paced setting.

The successful candidate will exhibit leadership, strong English communication, and experience in retail, restaurant, or hospitality, with a focus on guest experience and operational excellence.