Assistant Restaurant Manager

Rackson Restaurants; Wilmington (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Restaurant Manager to ensure exceptional guest service and smooth store operations. This role is pivotal in supporting the management team, overseeing staff, and maintaining adherence to company standards. You will be responsible for creating a positive work environment, managing financial performance, and training team members. The company promotes a people-first culture and offers competitive salaries along with various benefits, making it an excellent opportunity for those passionate about the restaurant industry.

Benefits

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Ongoing career development

Scholarship opportunities

Qualifications

• Must be at least 18 years old with a high school diploma.
• Previous fast food management experience required.

Responsibilities

• Oversee restaurant activities during shifts, ensuring smooth operations.
• Support management in staff and financial performance.

Skills

Leadership Skills

Communication Skills

Problem-solving

Customer Service

Time Management

Education

High School Diploma

Restaurant Management Experience

Tools

POS Systems

Job description

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Assistant Restaurant Manager

$17.5 - 20.5 per hour

Reports to: Restaurant General Manager

The Assistant General Manager (AGM) oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision-making, training, and maintaining overall restaurant efficiency and profitability. The AGM will assist in executing limited GM duties as needed.

Essential functions include, but are not limited to:

• Demonstrates self-awareness, motivates self and others, and proactively seeks feedback
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensures adherence to brand standards for service, food quality, and safety
• Creates a supportive environment for team members and resolves concerns promptly
• Treats employees with respect, recognizes their efforts, and manages sales and labor tracking effectively
• Maintains cleanliness, maintenance, and service standards to uphold brand image
• Plans and executes shift operations efficiently, following company guidelines for cost control
• Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles
• Applies financial understanding to improve business decisions and ensure cash handling procedures are followed
• Ensures compliance with labor laws
• Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties
• Identifies trends and implements action plans for improvement, focusing on long-term sales growth
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties
• Other duties as assigned

What Will Make You Successful

• Must be at least 18 years of age
• High school diploma or equivalent; restaurant management experience preferred
• Proficiency in English; Spanish helpful. Basic reading, writing, math, and computer/POS skills required
• Previous fast food management experience required
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems
• Strong leadership skills, including leading by example and remaining calm in challenging situations
• Ability to handle confidential information with discretion
• Willingness to learn all areas of restaurant operations & work multiple stations
• Positive attitude and a genuine desire to serve others
• Respectful and caring treatment of others
• Strong communication skills in Spanish and/or English
• Self-motivated and action-oriented
• Willingness to admit mistakes, take accountability, and resolve issues
• Dependable with reliable transportation and availability for varied shifts, including weekends, evenings, and holidays
• Physical ability to lift, move, and carry up to 50 pounds, stand for long periods, and perform physical tasks
• Reasonable accommodations can be made for individuals with disabilities

What You Can Expect from Us

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

About the Company

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be part of our all-star team!