Assistant Restaurant Manager

IHOP; Enfield (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

IHOP is seeking an Assistant Restaurant Manager to oversee daily operations, ensuring profitability and high-quality service. Responsibilities include managing staff, handling guest relations, and ensuring compliance with operational standards. The role offers competitive pay and flexible hours.

Benefits

Competitive Pay

Flexible Hours

Paid Training

Qualifications

• Ability to speak and read English and interpret documents.
• Basic computer skills including Email, MS Excel, MS Word.

Responsibilities

• Managing operations focusing on profitability and sales growth.
• Handling guest complaints and ensuring compliance with SOP.
• Completing required reports and maintaining personnel files.

Skills

Communication

Leadership

Education

High school diploma

Tools

MS Excel

MS Word

Job description

The IHOP Assistant Restaurant Manager reports directly to their General Manager. The assistant manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities include :

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
• Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
• Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights, and weekends

Benefits : Competitive Pay

Flexible Hours

Paid Training

Requirements :

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.

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