Assistant Restaurant GM: Lead Ops and Guest Experience

Dunkin'; Essex Junction (VT); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Dunkin' is seeking an Assistant Restaurant General Manager (ARGM) to support the General Manager in leading daily restaurant operations with a hands-on approach. You will coach team members across line positions, ensuring Dunkin brand standards, food safety, and exceptional guest service are consistently met.

You will help drive culture, handle scheduling, inventory, and cash procedures while collaborating to resolve guest concerns and maintain a welcoming, high-performance environment.

Qualifications

• 1+ year of restaurant or retail management experience preferred.
• ServSafe certification (or willingness to obtain).
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and prioritize during busy periods.
• Experience with labor management, inventory, or cash handling is a plus.

Responsabilités

• Support the GM in overseeing daily store operations to ensure smooth, efficient, and compliant execution.
• Lead line positions (register, drive-thru, sandwich station, beverage station, prep, cleaning) to maintain speed of service and quality.
• Ensure food safety, cleanliness, and sanitation procedures are followed at all times.
• Assist with monitoring product quality, equipment functionality, and store readiness.
• Provide ongoing coaching, performance feedback, and recognition to team members and shift leaders.

Connaissances

Leadership

Communication

Problem-solving

Multitasking

Labor management

Cash handling

Guest service

Formation

ServSafe certification

Description du poste

Dunkin' is seeking an Assistant Restaurant General Manager (ARGM) to support the General Manager in leading daily restaurant operations with a hands-on approach. You will coach team members across line positions, ensuring Dunkin brand standards, food safety, and exceptional guest service are consistently met.

You will help drive culture, handle scheduling, inventory, and cash procedures while collaborating to resolve guest concerns and maintain a welcoming, high-performance environment.