Assistant GM - Restaurant Leadership & Guest Experience

Long John Silver's; Lawton (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Long John Silver's in Lawton, OK is seeking an Assistant Restaurant General Manager with a passion for guest experience and team leadership. You will oversee daily operations, drive service quality, and ensure food safety standards while delivering memorable visits for families.

The role requires 18+, a high school diploma or equivalent, at least 3 months as a Shift Manager, reliable transportation, and availability for 40 hours per week, including nights and weekends.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Customer service

Fast-paced environment

Leadership

Communication

Time management

Education

High school diploma or equivalent

Tools

Driver's license

Job description

Long John Silver's in Lawton, OK is seeking an Assistant Restaurant General Manager with a passion for guest experience and team leadership. You will oversee daily operations, drive service quality, and ensure food safety standards while delivering memorable visits for families.

The role requires 18+, a high school diploma or equivalent, at least 3 months as a Shift Manager, reliable transportation, and availability for 40 hours per week, including nights and weekends.