Registrar Services Supervisor — Hybrid

Vcu Rrtc; Richmond (VA); Hybrid; USD 59,000 - 72,000; Full time

Job summary

VCU is seeking an Assistant Registrar for Registrar Services to lead frontline processes, ensuring accurate and timely handling of records, transcripts, and enrollment information. You will support information delivery to students, parents, staff, and the public while maintaining compliance with university policies.

You will manage daily operations, coordinate staff, and participate in hiring, while collaborating with academic units and student services to sustain high service standards in a

Qualifications

• Ability to apply federal and state privacy guidelines to registrar processes.
• Notary Public commission required or obtainable.
• Strong communication and customer service skills with the public and staff.
• Proficiency in PC applications and office software.

Responsibilities

• Supervise daily academic record operations including transcript requests.
• Oversee Registrar Services staff to ensure timely, accurate processes.
• Coordinate staff schedules to ensure coverage and service levels.
• Assist in hiring and onboarding of new staff.
• Maintain forms and correspondence per retention policies.
• Process transcript and diploma payments received by mail daily.
• Collaborate with student services and registrar units on records tasks.

Skills

Privacy rights guidelines

Notary Public commission

Communication

PC applications

Education

Bachelor’s degree

University registrar experience

Experience in large university setting

Tools

Banner Student Information System

Job description

VCU is seeking an Assistant Registrar for Registrar Services to lead frontline processes, ensuring accurate and timely handling of records, transcripts, and enrollment information. You will support information delivery to students, parents, staff, and the public while maintaining compliance with university policies.

You will manage daily operations, coordinate staff, and participate in hiring, while collaborating with academic units and student services to sustain high service standards in a