Assistant Property Service Manager

Gables Residential; Columbus (OH); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonuses

Health and retirement benefits

Job summary

Gables Residential is seeking an Assistant Service Manager to support the service manager in responding to maintenance requests, scheduling staff, and ensuring move-in readiness for residents. You will help train the team, uphold safety practices, recruit staff, and manage basic budgeting and supplier bids at the property level.

The role emphasizes strong people skills, excellent customer service, and hands-on maintenance oversight across HVAC, plumbing, electrical and general repairs.

Qualifications

• No specific level of education required; ability to read/write English for safety and productivity.
• One to two years minimum experience in property management maintenance or related trade; renovation experience may be needed for older properties.

Responsibilities

• Assist service manager with providing technical skills and training to service team
• Teach and promote safe work practices
• Attend and participate in technical training programs to maintain personal skill level
• Assist with recruiting and hiring of quality staff; recommend promotions and terminations when necessary
• Communicate professionally and delegate effectively with staff members
• Assist service manager with staff development through continuous motivation and training; assist with counseling sessions to ensure the team is effective
• Comply with all personnel management policies and procedures
• Work with service manager to adhere to budget guidelines and obtain competitive bids on major expenses
• Purchase supplies as necessary using standard purchase order system and proper bidding procedures under supervision of service manager
• Prepare staffing schedules consistent with property needs under supervision of service manager
• Assist service manager with monitoring inventory of parts and supplies and appropriate levels
• Participate in company meetings
• Work with service manager to ensure physical condition of property is maintained according to company operating and safety standards
• Assist service manager with organizing and prioritizing service requests; ensure all service requests and repairs are made correctly and in a timely manner
• Help service manager oversee completion of service requests in 24 hours or per property policy
• Work with service manager to ensure excellent curb appeal at all times
• Inspect grounds, buildings, and other property features as required to minimize liability concerns
• Assist service manager with overseeing turnkey operations and ensuring that vacant units are made rent-ready in a timely manner
• Work with service manager to maintain an effective preventative maintenance program
• Maintain an organized, clean and safe work area
• Ensure adherence to the company safety and hazard communications programs, policies and procedures
• Maintain a high level of customer service
• Communicate effectively with residents, fellow associates, vendors and supervisors
• Assist service manager with department budgeting and re forecasting as required
• Other tasks as assigned by the supervisor
• Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

Skills

People skills

Verbal communication

Customer service

Education

No specific degree required

Tools

EPA certification Type I/II

Valid driver's license

Own vehicle

MS Word

MS Excel

MS Outlook

Job description

Gables Residential is seeking an Assistant Service Manager to support the service manager in responding to maintenance requests, scheduling staff, and ensuring move-in readiness for residents. You will help train the team, uphold safety practices, recruit staff, and manage basic budgeting and supplier bids at the property level.

The role emphasizes strong people skills, excellent customer service, and hands-on maintenance oversight across HVAC, plumbing, electrical and general repairs.