Assistant Residential Community Manager - St. Charles, IL

TLC Management Co; St. Charles (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive Compensation

Quarterly Bonus Eligibility

Commission for leases

Medical Insurance

Dental Insurance

Vision Insurance

HSA and FSA

Wellness Program

Paid Vacation and PTO

13 paid holidays

Birthday/Work anniversary PTO

Volunteer days

401(k) with company match

Employee Assistance Program

Team building outings

Continuing Education & Development

Career advancement

Job summary

TLC Management Co. in St. Charles, IL, is seeking an Assistant Residential Community Manager to support daily operations, leasing, resident relations, and maintenance coordination. This role requires hands-on collaboration with the Community Manager to ensure a welcoming living environment.

The position emphasizes strong organizational skills, proactive communication, and a commitment to customer service in a fast-paced property setting. Competitive pay and benefits accompany the role.

Qualifications

• Three years of experience in a fast-paced residential community.
• Knowledge of effective marketing, sales and closing techniques.
• Experience with Yardi Voyager, Microsoft Office, and CRM systems.

Responsibilities

• Assist the Community Manager with day-to-day operations of the residential community.
• Support leasing activities, including showing units, processing applications, and preparing lease agreements.
• Demonstrate initiative, strong organizational skills, and attention to detail.
• Respond promptly and professionally to resident inquiries and concerns.
• Coordinate maintenance requests and follow up to ensure timely resolution.
• Coordinate resident move-ins and move-outs, including furniture delivery and pickup.
• Help enforce community policies to maintain a safe, pleasant environment.
• Assist with rent collection, account management, and issuance of 5-day notices.
• Maintain accurate records and prepare reports as needed.
• Support community events and resident engagement initiatives.
• Comply with Fair Housing laws and related regulations.
• Perform other tasks as assigned by the Community Manager and VP of Operations.

Skills

Marketing

Sales

Closing

Tools

Yardi Voyager

Microsoft Office

CRM systems

Job description

Job Description

Join our vibrant team in St. Charles, IL, as an Assistant Residential Community Manager. If you are passionate about creating a welcoming community, you will play a key role in supporting daily operations, assisting with leasing, building strong resident relationships, and coordinating maintenance to ensure every resident enjoys a positive living experience.

Assistant Residential Community Manager

Location: St. Charles, IL

The pay range for this position is $22 to $26/hr. Pay is commensurate with experience, plus commissions and quarterly bonus eligibility.

Benefits we offer:

• Competitive Compensation
• Quarterly Bonus Eligibility
• Commission for new and renewal leases
• Medical, Dental and Vision Insurance
• Life, Critical Illness and Accident Insurance
• An HSA and an FSA
• Wellness Program
• Short-term disability insurance
• Employer-Paid Life Insurance Benefit
• Employer-Paid Long Term Disability Benefit
• Paid Vacation and PTO
• Thirteen (13) paid holidays
• Paid time off for your birthday and your work anniversary
• Two (2) volunteer days to support your favorite charitable organization(s)
• Paid maternity leave
• 401(k) with a generous employer match
• Employee Assistance Program
• Fun team building company outings
• Continuing Employee Education and Development
• Opportunity to Advance in your Career

Responsibilities

• Assist the Community Manager with the day-to-day operations of the residential community.
• Support leasing activities, including showing units, processing applications, and preparing lease agreements
• Demonstrated initiative, strong organizational skills, and attention to detail
• Respond promptly and professionally to resident inquiries and concerns.
• Coordinate maintenance requests and follow up to ensure timely resolution.
• Coordinate resident move-ins and move-outs, including furniture delivery and pick up
• Help enforce community policies and procedures to maintain a safe and pleasant environment
• Assist with rent collection, account management, and the issuance of 5-day notices
• Maintain accurate records and prepare reports as needed
• Support community events and resident engagement initiatives.
• Comply with industry legal requirements related to all Fair Housing laws
• Perform other tasks as assigned by the Community Manager and the Vice President of Operations

Qualifications

• At least three years of experience in a fast-paced residential community
• Knowledge of effective marketing, sales and closing techniques
• Experience with Yardi Voyager, Microsoft Office, and CRM systems
• Availability to work Tuesday through Saturday.

TLC Management is a Chicagoland-based company that exclusively owns, operates, and manages its residential communities. We are committed to our residents by maintaining high-quality standards and providing more than a rental apartment, but also a genuine sense of community and exemplary customer service. We strive to meet or exceed expectations through well-maintained properties, desirable locations, and responsive service. Our culture emphasizes providing TLC to residents while also supporting ongoing training and professional development for our team. We also want team members to feel that TLC is a safe space where they can express ideas and share suggestions to help us continue evolving into a better employer that best suits their needs.

TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state, and local equal employment opportunity laws.