Assistant Property Manager: Leasing & Resident Experience

SYLIS; Helotes (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Paid time off & holidays

Birthday Paid Off

Simple IRA with 2% match

Professional development opportunities

Job summary

SYLIS Property Management, LLC is seeking an Assistant Manager to support multifamily communities under the Property Manager. You will assist with leasing, resident relations, maintenance coordination, and administrative tasks to ensure high occupancy and excellent service.

The role requires strong communication and organizational skills, weekend/evening availability, and proficiency in property management software and Microsoft Office.

Qualifications

• High school diploma or equivalent; some college education preferred.
• Experience in multifamily property management, leasing, or customer service is preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to work weekends, evenings, and flexible hours.
• Proficiency in property management software and Microsoft Office Suite.
• Knowledge of Fair Housing laws is a plus.
• Fluency in Spanish is a plus.

Responsibilities

• Assist with leasing apartments by conducting property tours and responding to inquiries.
• Support marketing strategies, including open houses, social media campaigns, and promotional activities.
• Generate traffic for the property and ensure it remains fully occupied.
• Manage lease applications, ensuring accuracy and efficiency throughout the process.
• Promote the property’s amenities and features to close leases with prospects.
• Build and maintain strong relationships with current residents.
• Address inquiries, complaints, and maintenance requests professionally and promptly.
• Ensure a smooth move-in and move-out process for residents.
• Assist in planning resident events to enhance community engagement and satisfaction.
• Process rental applications, verify qualifications, and prepare lease agreements.
• Maintain accurate records of leases, renewals, and resident information.
• Collect rent and payments, ensuring all transactions are recorded accurately.
• Assist with resident retention through managing renewals and addressing concerns.
• Monitor property conditions, reporting maintenance issues to the Property Manager.
• Coordinate inspections and ensure units meet company standards for cleanliness and condition.
• Schedule and supervise make-readies to ensure units are ready for new residents.
• Follow up with residents to ensure maintenance requests are completed to satisfaction.
• Collaborate with the Property Manager and other team members for effective property operations.
• Supervise staff in the absence of the Property Manager, ensuring smooth operations.
• Assist in training and mentoring new team members.
• Support general office management and administrative tasks.
• Collect rents and other fees, ensuring timely processing and documentation.
• Follow up on overdue accounts and initiate eviction procedures when necessary.
• Maintain accurate records for financial tracking and auditing purposes.

Skills

Customer service

Leasing

Communication

Organizational skills

Education

High school diploma

Some college

Tools

Yardi

Microsoft Office

PM software

Job description

SYLIS Property Management, LLC is seeking an Assistant Manager to support multifamily communities under the Property Manager. You will assist with leasing, resident relations, maintenance coordination, and administrative tasks to ensure high occupancy and excellent service.

The role requires strong communication and organizational skills, weekend/evening availability, and proficiency in property management software and Microsoft Office.