Assistant Property Manager: Leasing & Resident Experience

Lynd Management Group, Llc; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

401(k) plan with company match

Training and career-development

Employee referral bonus program

Job summary

Lynd Management Group, LLC is seeking an Assistant Property Manager to support daily property operations, leasing, collections, and resident relations at a Houston property. The role partners with the Property Manager to drive occupancy, renewals, and customer service excellence.

The position is full-time (40 hours) with potential for weekend/holiday coverage. Proficiency with RealPage OneSite and Microsoft Office is preferred, along with strong communication and organizational skills.

Qualifications

• High school diploma or GED required.
• Two to three years of related experience in property management, leasing, hospitality, customer service, sales, or marketing preferred.
• Previous customer service, sales, or leasing experience required.
• Working knowledge of multifamily operations and Fair Housing requirements.
• Proficiency with Microsoft Office and property management systems.

Responsibilities

• Assist the Property Manager with the daily operations of the property.
• Oversee office operations in the Property Manager’s absence.
• Support leasing, resident retention, renewals, concessions, and customer service activities.
• Respond to telephone, email, and internet inquiries from prospective residents.
• Conduct property and apartment tours, qualify prospects, and help convert leads into leases.
• Process rental applications, leases, renewals, deposits, and move-in documentation.
• Maintain accurate and organized resident and property files.
• Collect rent and accurately post payments in RealPage OneSite.
• Contact residents regarding delinquent balances and distribute late notices and other required documents.
• Follow company procedures for rent collection and delinquent accounts.
• Prepare daily bank deposits and maintain accountability for property funds.
• Assist with resident queries, concerns, maintenance follow-ups, and complaint resolution.
• Build positive relationships with current and prospective residents.
• Prepare timely and accurate reports, including traffic, vacancy, move-out, market survey, and weekly activity reports.
• Process purchase orders and invoices for submission to Accounting.
• Distribute renewal notices and assist with lease renewal activities.
• Assist with resident events and other property activities.
• Inspect vacated apartments, when needed, to identify repairs or replacements.
• Monitor the grounds and property appearance and report safety hazards, maintenance needs, or other concerns.

Skills

Sales skills

Communication skills

Customer service

Time management

Organization

Education

High school diploma or GED

Tools

RealPage OneSite

Microsoft Office

Job description

Lynd Management Group, LLC is seeking an Assistant Property Manager to support daily property operations, leasing, collections, and resident relations at a Houston property. The role partners with the Property Manager to drive occupancy, renewals, and customer service excellence.

The position is full-time (40 hours) with potential for weekend/holiday coverage. Proficiency with RealPage OneSite and Microsoft Office is preferred, along with strong communication and organizational skills.