Assistant Property Manager: Leasing & Resident Experience

Drucker & Falk, LLC; Durham, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid sick leave

Vacation and holidays

Health, dental, life insurance

401K participation

Job summary

Drucker & Falk, LLC is seeking an Assistant Property Manager for Woodland Creek in Durham, NC. The role supports the Property Manager in daily operations, including showing apartments, processing applications, and coordinating move-ins/move-outs.

It requires customer service experience and strong organizational skills. Responsibilities extend to maintaining resident files, processing renewals, handling maintenance requests, and ensuring compliance with company standards.

Qualifications

• 2 years’ work experience in retail sales or customer related service.
• Detail oriented with excellent interpersonal skills.
• Knowledge of apartment rental and collection practices.
• Excellent customer service skills as well as sales and marketing skills.
• Organizational and multi-tasking skills.
• Ability to work well with others and independently.
• Strong written and verbal communication skills.
• Current driver’s licenses; ARM or CAM preferred.

Responsibilities

• In absence of the Property Manager, the APM is in charge of the office and shall become responsible for all monies pertaining to the community.
• Show apartments and process applications for prospective residents.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
• Process maintenance service requests.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic/renewal status reports.
• Keep the advertising and websites file up to date.
• Cooperate with other departments within the company.
• Handle any other special assignments which may be given from time to time by the Property Manager or Regional Property Manager.
• If there is more than one Assistant Property Manager at a site, the Property Manager will designate the Assistant Property Manager who will be in charge of the property in the Property Manager’s absence.
• Perform Outreach Marketing as directed by Property Manager/Regional Property Manger.
• Follow-up on prospective rental leads/visitors.
• Process Accounts Payable and Accounts Receivable as instructed.
• Performs other duties as assigned.

Skills

Customer service

Retail sales

Communication skills

Job description

Drucker & Falk, LLC is seeking an Assistant Property Manager for Woodland Creek in Durham, NC. The role supports the Property Manager in daily operations, including showing apartments, processing applications, and coordinating move-ins/move-outs.

It requires customer service experience and strong organizational skills. Responsibilities extend to maintaining resident files, processing renewals, handling maintenance requests, and ensuring compliance with company standards.