Assistant Property Manager: Leasing & Resident Care

SustainableHR; Madison (WI); On-site; USD 33,000 - 37,000; Full time

Job summary

SustainableHR is assisting an established real estate organization in Madison, WI to hire an Assistant Property Manager. This role supports daily property operations, leasing, resident communication, and administrative tasks.

The Assistant Property Manager will work closely with the Property Manager and maintenance team to support leasing, resident communication, and property upkeep. The position offers growth with the team and exposure to all aspects of property operations.

Qualifications

• Previous experience in property management, leasing, or a related administrative or customer service role.
• Strong communication skills and a professional, approachable manner.
• Excellent organization and attention to detail, with the ability to manage competing priorities.
• Proficiency with Microsoft Office and the ability to learn property management software.
• Familiarity with fair housing practices is preferred.

Responsibilities

• Serve as a primary point of contact for residents, answering questions and addressing concerns professionally.
• Assist with leasing activities, including responding to inquiries, scheduling tours, showing apartments, and following up with prospective residents.
• Process rental applications and help prepare leases, renewals, and move-in paperwork.
• Coordinate move-ins and move-outs, keeping records and communicating next steps to residents and staff.
• Receive maintenance requests, coordinate with the maintenance team, and follow up on outstanding work orders.
• Support rent collection, account follow-up, and accurate documentation of resident balances.
• Maintain organized resident files, leasing records, and property management system information.
• Assist with property inspections and identify maintenance, cleanliness, or safety concerns.
• Help coordinate vendors, apartment turnovers, and other day-to-day property needs.
• Follow fair housing requirements and company policies in resident interactions and leasing activities.

Skills

Property management experience

Leasing experience

Administrative skills

Customer service

Tools

Microsoft Office

Property management software

Job description

SustainableHR is assisting an established real estate organization in Madison, WI to hire an Assistant Property Manager. This role supports daily property operations, leasing, resident communication, and administrative tasks.

The Assistant Property Manager will work closely with the Property Manager and maintenance team to support leasing, resident communication, and property upkeep. The position offers growth with the team and exposure to all aspects of property operations.