Resident Experience Manager - Property & Leasing Support

SustainableHR; Town of Wausau (WI); On-site; USD 29,000 - 34,000; Full time

Job summary

SustainableHR in Wausau, WI is seeking an Assistant Property Manager to support daily operations of a residential community. The role focuses on resident relations, leasing activities, and compliance, with a strong emphasis on customer service.

Ideal candidates have 1–2+ years in property management and are comfortable coordinating maintenance, collecting rent, and assisting with reporting. This full-time position offers growth opportunities and requires reliable transportation.

Qualifications

• High school diploma or equivalent required.
• 1–2+ years of residential property management or related experience preferred.
• Experience with affordable housing programs or housing compliance is highly preferred.
• Strong organizational skills with multiple priorities and deadlines.
• Excellent customer service, communication, and interpersonal skills.
• Experience with rent collection, recordkeeping, and administrative reporting.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating with the team.
• Property management software experience is a plus.
• Property management certifications are a plus.

Responsibilities

• Support day-to-day operations of a residential housing community.
• Assist leasing activities, including tours, applications, lease documentation, move-ins and move-outs.
• Maintain resident files and ensure accurate recordkeeping and compliance documentation.
• Assist with rent collection, payment processing, banking activities, and financial reporting.
• Monitor occupancy levels and support marketing initiatives to attract residents.
• Respond to resident inquiries and concerns professionally and promptly.
• Coordinate maintenance requests and ensure timely resolution.
• Conduct inspections of vacant units, common areas, and grounds to ensure quality standards.
• Assist with property reporting, administrative functions, and data management.
• Support compliance with housing regulations, fair housing requirements, and company policies.
• Help oversee resident retention and community engagement activities.
• Maintain a strong focus on customer service and resident satisfaction.
• Serve as a contact during leadership absences.
• Support safety initiatives and ensure compliance with safety standards.
• Collaborate with maintenance and operations to maintain a clean, safe environment.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

Property management software

Job description

SustainableHR in Wausau, WI is seeking an Assistant Property Manager to support daily operations of a residential community. The role focuses on resident relations, leasing activities, and compliance, with a strong emphasis on customer service.

Ideal candidates have 1–2+ years in property management and are comfortable coordinating maintenance, collecting rent, and assisting with reporting. This full-time position offers growth opportunities and requires reliable transportation.