Assistant Property Manager

Rookwood Properties; Sharonville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term & Long-Term DI

Generous Paid Time Off

Paid Holidays

401(k) Retirement Savings Plan with 1:

Job summary

The Pines, by Rookwood Properties, seeks an Assistant Property Manager in Sharonville, Ohio. You will drive leasing, show units, and deliver exceptional resident experiences from tour to move-in and beyond.

Ideal candidates have 2+ years in leasing or related fields, strong communication, and top-notch organizational skills. You will support rent processing and collaborate with maintenance and management teams to ensure outstanding service.

Qualifications

• Two or more years of experience in leasing, sales, customer service, or a related field; residential property management experience preferred.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Strong judgment and decision-making abilities.
• Ability to effectively manage multiple priorities and meet deadlines.
• Professional demeanor with a positive, solutions-oriented attitude.

Responsibilities

• Manage the leasing process from initial prospect contact through move-in, creating a welcoming and professional experience.
• Showcase the features, amenities, and lifestyle of The Pines to prospective residents.
• Build strong relationships with prospective and current residents while providing exceptional customer service.
• Assist with monthly rent payment processing in accordance with company policies and procedures.
• Coordinate resident move-ins and ensure required documentation and records are complete and accurate.
• Support resident retention initiatives and help create an exceptional community experience that encourages renewals.
• Maintain accurate and confidential resident files and electronic records.
• Respond professionally and promptly to resident questions and concerns.
• Assist the Property Manager with daily property operations and administrative responsibilities.
• Complete accurate weekly reports for the Property Manager and District Property Manager.
• Work closely with the maintenance and management teams to ensure residents receive outstanding service.
• Follow company policies, procedures, and applicable federal, state, and local requirements.
• Identify opportunities to improve leasing performance, resident satisfaction, and overall property operations.

Skills

Leasing experience

Customer service

Microsoft Office

Rent Manager experience

Tools

Rent Manager

Job description

Rookwood Properties, Inc. is seeking an experienced and enthusiastic Assistant Property Manager to join our team at The Pines, our luxury apartment community located in Sharonville, Ohio.

If you are a motivated, people-focused professional who thrives in a fast-paced environment and takes pride in delivering an exceptional resident experience, this could be the opportunity you've been looking for!

At The Pines, you'll play an important role in creating an outstanding experience for our residents—from their first tour and leasing experience through move-in, renewal, and beyond. We are looking for someone who brings energy, professionalism, organization, and a genuine commitment to exceptional customer service.

About Rookwood Properties

Founded in 1966, Rookwood Properties, Inc. is a privately owned real estate company engaged in the development and management of residential, office, industrial, and retail properties.

Today, Rookwood Properties manages 1,600+ market-rate apartment units, along with office, retail, and warehouse properties throughout Cincinnati and Northern Kentucky, Louisville, Columbus, Dayton, Ohio, and South Carolina.

What You'll Do

As the Assistant Property Manager at The Pines, you will be an integral part of the property management team and will:

• Manage the leasing process from initial prospect contact through move-in, creating a welcoming and professional experience.
• Showcase the features, amenities, and lifestyle of The Pines to prospective residents.
• Build strong relationships with prospective and current residents while providing exceptional customer service.
• Assist with monthly rent payment processing in accordance with company policies and procedures.
• Coordinate resident move-ins and ensure required documentation and records are complete and accurate.
• Support resident retention initiatives and help create an exceptional community experience that encourages renewals.
• Maintain accurate and confidential resident files and electronic records.
• Respond professionally and promptly to resident questions and concerns.
• Assist the Property Manager with daily property operations and administrative responsibilities.
• Complete accurate weekly reports for the Property Manager and District Property Manager.
• Work closely with the maintenance and management teams to ensure residents receive outstanding service.
• Follow company policies, procedures, and applicable federal, state, and local requirements.
• Identify opportunities to improve leasing performance, resident satisfaction, and overall property operations.

What We're Looking For

We are looking for a professional, enthusiastic, and customer-focused individual who takes ownership and enjoys making a positive difference in the resident experience.

Qualifications include:

• Two or more years of experience in leasing, sales, customer service, or a related field; residential property management experience preferred.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Strong judgment and decision-making abilities.
• Ability to effectively manage multiple priorities and meet deadlines.
• Professional demeanor with a positive, solutions-oriented attitude.
• Proficiency in Microsoft Office.
• Experience with Rent Manager or other property management software is a plus.
• Ability to work independently while contributing effectively to a team.

Why Join Rookwood Properties?

We believe our employees are an essential part of our success. Eligible full-time employees receive a competitive compensation package and comprehensive benefits, including:

• Medical Insurance
• Dental Insurance
• Company-Paid $40,000 Life Insurance
• Supplemental Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Generous Paid Time Off, including PTO, MyTime, and Floating Holidays
• Paid Holidays
• 401(k) Retirement Savings Plan with Company Match
• Additional Employee Work Perks

Learn more about Rookwood Properties at www.rookwoodproperties.com.

Rookwood Properties, Inc. is an Equal Opportunity Employer.

Employment is contingent upon successful completion of requiredpre-employment screening, including satisfactory background, a valid driver's license, and motor vehicle record (MVR) checks, where applicable and consistent with applicable law.