Leasing & Property Experience Associate

Rookwood Properties; Sharonville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term & Long-Term DI

Generous Paid Time Off

Paid Holidays

401(k) Retirement Savings Plan with 1:

Job summary

The Pines, by Rookwood Properties, seeks an Assistant Property Manager in Sharonville, Ohio. You will drive leasing, show units, and deliver exceptional resident experiences from tour to move-in and beyond.

Ideal candidates have 2+ years in leasing or related fields, strong communication, and top-notch organizational skills. You will support rent processing and collaborate with maintenance and management teams to ensure outstanding service.

Qualifications

• Two or more years of experience in leasing, sales, customer service, or a related field; residential property management experience preferred.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Strong judgment and decision-making abilities.
• Ability to effectively manage multiple priorities and meet deadlines.
• Professional demeanor with a positive, solutions-oriented attitude.

Responsibilities

• Manage the leasing process from initial prospect contact through move-in, creating a welcoming and professional experience.
• Showcase the features, amenities, and lifestyle of The Pines to prospective residents.
• Build strong relationships with prospective and current residents while providing exceptional customer service.
• Assist with monthly rent payment processing in accordance with company policies and procedures.
• Coordinate resident move-ins and ensure required documentation and records are complete and accurate.
• Support resident retention initiatives and help create an exceptional community experience that encourages renewals.
• Maintain accurate and confidential resident files and electronic records.
• Respond professionally and promptly to resident questions and concerns.
• Assist the Property Manager with daily property operations and administrative responsibilities.
• Complete accurate weekly reports for the Property Manager and District Property Manager.
• Work closely with the maintenance and management teams to ensure residents receive outstanding service.
• Follow company policies, procedures, and applicable federal, state, and local requirements.
• Identify opportunities to improve leasing performance, resident satisfaction, and overall property operations.

Skills

Leasing experience

Customer service

Microsoft Office

Rent Manager experience

Tools

Rent Manager

Job description

The Pines, by Rookwood Properties, seeks an Assistant Property Manager in Sharonville, Ohio. You will drive leasing, show units, and deliver exceptional resident experiences from tour to move-in and beyond.

Ideal candidates have 2+ years in leasing or related fields, strong communication, and top-notch organizational skills. You will support rent processing and collaborate with maintenance and management teams to ensure outstanding service.